Storyline 360 character won't update

Hello. I have created some characters in a Storyline project that I am trying to change to a different character. However, when I select a different character, the image will not update. In the timeline it looks as if the image updated as it shows the name of the new character. I am uncertain why the image is not updating. Any insights? 

7 Replies
Susan Rice

Hi Wendy. Thank you for your response. I did follow the steps shown in the video you attached and all it changes is the name of the character on the timeline and not the image itself. I have attached one of the slides where I am experiencing this problem. Thank you for your help!