I'm using a trial version of SL360 on a MacOS Sierra version 10.12.6 with vmWare Fusion version 11.0.3.
SL will unexpectedly close with not warning or crash report. No consistency as to when/how it happens. It's happened when clicking the save button, when clicking on an image, clicking in the timeline...
I have autosave set to 5 minutes because this happens so often. Could this just be a trial version error? Or will it continue to happen once I purchase?
Our Support Team can help you pull some error logs, even after the crash. This definitely shouldn't be happening, so we'd want to get to the bottom of it with you and get you back up and running!
Uh oh, Nicole! Perhaps there is something within your network or shared environments that is causing this? Not to worry - our team will get to the bottom of it!
5 Replies
Hi Nicole,
Our Support Team can help you pull some error logs, even after the crash. This definitely shouldn't be happening, so we'd want to get to the bottom of it with you and get you back up and running!
Ok - thanks. I'll reach out. And btw, it happened to a coworker as well...
Uh oh, Nicole! Perhaps there is something within your network or shared environments that is causing this? Not to worry - our team will get to the bottom of it!
Ha - no! We work in different states and do not work on shared environments.
Hello, Nicole. Thanks for confirming that!
I see you're already working with Robert, one of our Support wizards. You're in great hands, and I'll follow along!
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