Hi Wendy. I tried your test but had the same result: an error report. The point at which this occurs is when the Trigger Wizard is open and you select any of the pop-up menus.
Wendy, thanks to you and Michael. In particular, your "repair for erratic behavior" link did the trick and now my issue seems to be resolved. I did, in fact, have the Classic theme installed on my Windows 7 OS so I switched to an Aero theme and reinstalled Storyline just to be sure. It works! Thanks so much for your excellent support.
Great news Curt. I admit I had missed that post Michael linked to about the Windows theme - so good team work to get you up and running - good luck with your project!
Glad to hear it, Curt! In case anyone comes across this thread while searching for a solution to a similar issue, here's our documentation on using the Aero theme with Windows 7:
I am having this issue. File originated in SL2, upgraded to 360, crashes every time. I can't add a trigger without it crashing. What can I do to resolve this issue?
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Hi Curt
just as a test. Once you have added the button can you try and add a trigger using the trigger panel on the right instead of the 'Insert tab'
Looks like the issue isn't only related to Storyline. I'm also having crashes with Engage (see attachment)
Hi Wendy. I tried your test but had the same result: an error report. The point at which this occurs is when the Trigger Wizard is open and you select any of the pop-up menus.
Sorry to hear that Curt, I've been testing my install of SL360 and no issues.
Not sure what other troubleshooting you've done but I'll throw out the
Working on a local drive
SL360 technical specs
just in case you weren't aware of these
Alternatively you can do Repair for erratic behaviour
Hope that helps - otherwise I would log a support case with the Articulate Engineers and get them to investigate for you
Curt, this might be related to a similar issue (and solution) discussed here.
Hi Curt this is the information Michael is referring to that may assist you. Articulate are working on a fix for WIndows 7 now.
Wendy, thanks to you and Michael. In particular, your "repair for erratic behavior" link did the trick and now my issue seems to be resolved. I did, in fact, have the Classic theme installed on my Windows 7 OS so I switched to an Aero theme and reinstalled Storyline just to be sure. It works! Thanks so much for your excellent support.
Great news Curt. I admit I had missed that post Michael linked to about the Windows theme - so good team work to get you up and running - good luck with your project!
Glad to hear it, Curt! In case anyone comes across this thread while searching for a solution to a similar issue, here's our documentation on using the Aero theme with Windows 7:
Articulate 360: Aero Is Required in Windows 7 with High-DPI Monitors
I am having this issue. File originated in SL2, upgraded to 360, crashes every time. I can't add a trigger without it crashing. What can I do to resolve this issue?
Hey, Jennifer. Smart move to open a case and send us your file. Cleo recently replied with a recommendation for next steps.
Let us know if you have any questions about what he shared with you!
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