Storyline 360 crash when applying feedback template layout

Oct 16, 2018


When using the function 'apply layout' from the context menu on a layer, storyline 360 crashes.

The timing of the crash seems random. But once the file has crashed on a particular feedback layer, the crash keeps recurring on that feedback layer.

This does not happen when applying a layout via the button 'apply layout' on the storyline 360 ribbon.

So we have found a workaround already, but do you have any suggestions on how to fix this problem? 

I have included the storyline project file and a video showing the crash as attachments.

Best regards,

Bart Beukman

5 Replies
Alyssa Gomez

Sorry for all the trouble you're seeing, Bart! That video you shared was really helpful. Storyline certainly shouldn't crash when performing such a simple function as applying a layout, so let's try and sort this out.

  • First, be sure you're working from your local hard drive, since working from a network or shared drive can cause issues like these.
  • Go through these steps to get a fresh installation of Storyline 360 on your system. 

After trying those two suggestions, let me know if you see an improvement!

This discussion is closed. You can start a new discussion or contact Articulate Support.