Storyline 360 crash when applying feedback template layout
Oct 16, 2018
By
Bart Beukman
Hello,
When using the function 'apply layout' from the context menu on a layer, storyline 360 crashes.
The timing of the crash seems random. But once the file has crashed on a particular feedback layer, the crash keeps recurring on that feedback layer.
This does not happen when applying a layout via the button 'apply layout' on the storyline 360 ribbon.
So we have found a workaround already, but do you have any suggestions on how to fix this problem?
I have included the storyline project file and a video showing the crash as attachments.
Best regards,
Bart Beukman
5 Replies
Sorry for all the trouble you're seeing, Bart! That video you shared was really helpful. Storyline certainly shouldn't crash when performing such a simple function as applying a layout, so let's try and sort this out.
After trying those two suggestions, let me know if you see an improvement!
Alyssa,
Both my colleague and I have made sure to work from the local (NTFS C) drive.
It's unfortunate reinstalling might be the only fix, since the software is performing well in most cases. :)
Can you share information on whether a fix for this bug is included in a future update for Articulate 360?
Hi there Bart!
Our team hasn't been able to replicate this on our end, so we haven't identified it as a bug yet. Would you mind sharing your file with our team here so we can do some further investigation? If we are able to recreate the same problem in a new file, then we can jump right into looking at next steps for a fix.
Hello Alyssa,
Thank you.
I have submitted the case. Hopefully the team will be able to recreate the problem and find out what causes it.
Thanks for submitting that support case. It looks like Robert is helping you out :)
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