I had this problem in Storyline 2 sometimes and now that I have upgraded to 360 I am dealing with it consistently. I like to build my own question slides by converting regular slides to Freeform slides. I usually use buttons but occasionally prefer the check boxes or radio buttons. Once I format one with the look and feel I want (design, states, etc) I want to be able to copy and paste them a few times to line up with the different options I have on the screen. Each time I try to paste, the whole system crashes and I have to reopen storyline and hope my work was saved. Any idea why this is? Any workarounds besides creating them one at a time? Trying to work smart here and if it would work, my way is much faster.
It is very frustrating. I want diversity when I develop courses but I end up sticking to buttons because the check boxes and radio buttons are so finicky.
Hi there, thanks for letting us know what's going on! I'm sorry this has been causing you headaches. I've tried recreating the problem in Storyline 360, but I haven't had any luck so far.
Would you be able to record a Peek of what happens when you try to copy/paste input objects from one slide to another? That would be really helpful!
I have been having the same problem as well, it doesn't even do the normal 'Storyline might close' window where you can send a report - it just flat out closes itself.
What I have been doing is inserting as many radio buttons as I need on a slide and then styling one and using the format painter to copy the style to the others in my project, which works great. It is just annoying because sometimes I forget I can't copy and paste them and then it closes and I have to restart from my last save point.
Glad you were able to find a way to work around the issue you were experiencing.
I do not see where we got confirmation of the behavior or were able to recreate it, so if you have some steps to help us in understanding the underlying issue - that would certainly help in our ability to get this resolved.
Thank you for confirming that the issue still happens for you in SL3 and SL360. I have not seen this reported, but will do some testing with files shared in the SL2 report and upgrade/test to confirm.
I just updated to the latest version of 360 and this is happening for me as well. I am unable to copy and paste a radio button. As soon as I hit 'paste', it crashes. Do you know when this issue will be addressed?
I have installed the latest update of SL360. Every time I go to paste a radio button it crashes. I've been able to copy and paste radio buttons previously. I will go with the work around above (create a new radio button and use the format paintbrush). However, I still need to go in to the states of each button to tweak a few things (e.g. delete the hover state).
Hi, I haven't been able to copy/paste radio buttons in 360 previously. Nothing appeared to happen when I would past. When I tried to do it again today, I too crashed. Message said to close Storyline (no save or report error feature).
Really sorry you're running into this, too! Our team is investigating this problem in Storyline 360 and Storyline 3. As soon as we have a fix in place, we'll let you know!
This is still an open issue with our team, so I do not have an update to provide. This thread is attached to the report so that we can pop in and share an update with you when we can.
We do have a workaround listed. When you re-create the text box at the slide master level, this restores the ability to copy and paste.
Hey everybody. I'm excited to let you know that we just released update 20 for Storyline 360! It includes lots of improvements - check them all out here.
One of the fixes addresses an issue where Storyline would crash when copying and pasting the checkbox radio button.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Sorry that you're still seeing this issue! I'm on Storyline 360 Update 37 (Build 3.37.21453.0) too and haven't seen any crashing when copy/paste radio and check buttons.
Does this happen in a specific project or even when you open a new project?
29 Replies
I have been having the same issue.
It is very frustrating. I want diversity when I develop courses but I end up sticking to buttons because the check boxes and radio buttons are so finicky.
Hi there, thanks for letting us know what's going on! I'm sorry this has been causing you headaches. I've tried recreating the problem in Storyline 360, but I haven't had any luck so far.
Would you be able to record a Peek of what happens when you try to copy/paste input objects from one slide to another? That would be really helpful!
I have been having the same problem as well, it doesn't even do the normal 'Storyline might close' window where you can send a report - it just flat out closes itself.
What I have been doing is inserting as many radio buttons as I need on a slide and then styling one and using the format painter to copy the style to the others in my project, which works great. It is just annoying because sometimes I forget I can't copy and paste them and then it closes and I have to restart from my last save point.
Hey Katie,
Glad you were able to find a way to work around the issue you were experiencing.
I do not see where we got confirmation of the behavior or were able to recreate it, so if you have some steps to help us in understanding the underlying issue - that would certainly help in our ability to get this resolved.
Thanks so much!
Hi, I've experienced this issue as well. Here is a link to an older thread about copying radio buttons and how it crashed my SL2. Issue still exists in SL3 and SL360: https://community.articulate.com/discussions/articulate-storyline/copying-radio-buttons#reply-386736
Thank you for confirming that the issue still happens for you in SL3 and SL360. I have not seen this reported, but will do some testing with files shared in the SL2 report and upgrade/test to confirm.
Thanks again Tricia - I was able to confirm that I am still seeing this issue as well and opened reports for both SL360 and SL3 for our team.
I just updated to the latest version of 360 and this is happening for me as well. I am unable to copy and paste a radio button. As soon as I hit 'paste', it crashes. Do you know when this issue will be addressed?
Thanks,
Scott
Hi Scott,
I wanted to share some information on how we define bugs and how we tackle them when they occur as that may be helpful.
I do not have a specific timeframe, but we are tracking user impact and this thread is attached so that we can update you here when we can.
This was also an issue for me in SL2 but it seems to behave properly in SL360.
I have installed the latest update of SL360. Every time I go to paste a radio button it crashes. I've been able to copy and paste radio buttons previously. I will go with the work around above (create a new radio button and use the format paintbrush). However, I still need to go in to the states of each button to tweak a few things (e.g. delete the hover state).
Hi Vanessa,
I'm really sorry you're running into this! Our team is seeing the same problem, even on the most recent update of Storyline 360.
As soon as it's resolved, we'll let you know. Thanks for sticking with us on this!
Hi, I haven't been able to copy/paste radio buttons in 360 previously. Nothing appeared to happen when I would past. When I tried to do it again today, I too crashed. Message said to close Storyline (no save or report error feature).
Hey Keith,
Really sorry you're running into this, too! Our team is investigating this problem in Storyline 360 and Storyline 3. As soon as we have a fix in place, we'll let you know!
Hi,
Im suffering the same problem, could you find a solution?
Thanks!
Hello Facundo and welcome to E-Learning Heroes :)
This is still an open issue with our team, so I do not have an update to provide. This thread is attached to the report so that we can pop in and share an update with you when we can.
We do have a workaround listed. When you re-create the text box at the slide master level, this restores the ability to copy and paste.
Thanks Leslie, I will have it in mind.
Regards,
Hey everybody. I'm excited to let you know that we just released update 20 for Storyline 360! It includes lots of improvements - check them all out here.
One of the fixes addresses an issue where Storyline would crash when copying and pasting the checkbox radio button.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Oh my goodness! I'm updating as I type. THANK YOU Crystal and all!
I am having this issue in SL3 (latest version). Isn't there any fix for SL3?
Hi Sanduni,
This issue is still open in Storyline 3, but it'll be fixed in the next update. We'll let you know here as soon as that's ready!
Howdy - just noting this is still an annoying issue March 2020 - v3.37.21453.0
Same thing was happening to me this morning, crashes every time.
v3.37.21453.0
Hi Larry and Geordie!
Sorry that you're still seeing this issue! I'm on Storyline 360 Update 37 (Build 3.37.21453.0) too and haven't seen any crashing when copy/paste radio and check buttons.
Does this happen in a specific project or even when you open a new project?
Here's a look at my testing:
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