Storyline 360 crashes with subtitle file (.srt)
I have a simple project of one video in one slide that needs closed captions added.
If I preview the video by itself, it plays fine. But if I add the .srt file I get a message saying that Articulate may crash and then it stops the progress, Articulate doesn't fully crashes but I never get to see the preview.
This also happens if I want to publish the project, after some progress I get the same message.
I haven't been able to find a workaround this, the .srt file seems to be normal, if I open the video and the file using VLC the subtitles are displayed correctly. The .srt file has the same name that the video also. Does the .srt need to be save in any special encoding? I've tried 'ANSI, UNICODE AND UTF-8' and they all crashed.
Any help will be appreciate it, thank you.
UPDATE: I tested by just adding a few lines of the .srt file (60 lines instead of over 800) and the video and captions are able to be previewed. Is there a limit on how many lines a subtitle file must have to be able to work in Storyline 360??