I have recently upgraded to Storyline 360 and have just encountered my first issue. I have set up a drag and drop screen with and 2 drop zones and ~13 drag items. When you drag an item onto the correct zone it gets stuck to the cursor and does not drop properly.
I have played around with revealing items one at a time and letting items drop on incorrect drop zones, but to no avail.
I know it is still new but still any help would be appreciated.
Thanks for coming back to let us know you were able to make it work, Greg. We're still looking into this bug, and you're in the right place to stay up-to-date on it's progress!
I am experiencing the same issue and wonder how I can keep updated on when this bug will be fixed? We have a large amount of files to convert to SL360 but will hold off until this is resolved.
Hello, we've had a similar issue with drag and drop reliability. All colleagues are on IE11 although versions vary. They always works in Chrome unfortunately IE is the company default. Our issue is that for some people the drag items don't drop on the target no matter how casual or exact their position is over the dropzone when the mouse button is released. Rebuilding from scratch - don't copy anything from the 'broken' slide and we've even put them in a scene on their own - generally fixes it. Even then we had one that didnt work until using these settings.
To my only slightly programmer's brain it seems the setting options of "Return item to start point..." and "snap items to drop target" clash somewhat? How does it know it needs to snap and not return? Could that be a clue to the error?
We recently had an update to Storyline 360 that corrected this issue:
A drag item wouldn't always drop on a target in HTML5 output unless you clicked your mouse to release it.
Curious if that would correct the issue you are seeing as well. You can read all of the release notes here and instructions for updating are included as well.
If you need us to take a look at your .story file, please feel free to share.
I installed the 360 update and am still experiencing issues with drag and drop in HTML5 output if there are states being used on the drop objects. Has this been resolved for states on drop objects or just on effects for the drop object, such as glow, shadow, etc?
The issue we shared here and what it looks like you reported in your case was the object 'sticking' to the mouse and not dropping unless clicked again to release.
What do you mean about the states? Could you share the issue you are continuing to see post-update?
I am charged with converting SL2 files into SL360, we have over 95 units to convert. I ran into an issue early on in this process where certain drag and drop interactions, when experienced in HTML5, are not functioning properly. I'm experiencing the objects sticking to the mouse and not dropping and when I click to place the object, I don't get any feedback as in the drop object is dropped incorrect or dropped correct. I submitted a ticket for this issue and was told there was a bug in drag and drop interactions for SL360, when viewed in HTML5, where a drop object with multiple states wasn't going to behave as expected. I downloaded the latest update which looked like it had resolved this issue but am still running into the same errors as described above.
Thanks so much! I added some additional notes based on our conversation here, but I'm going to let our support engineers dive in on this as we have some staff OOO today on the forum front :)
I've built a module in Storyline 2 and have opened it in 360 to publish to Articulate review. I have a freeform drag and drop and I've set the down state of the drag items so it changes colour when an item is being drag and goes back to normal once being dropped. However in 360 the colour is only changing back to normal intermittently on being dropped. I've also found that once you click submit in Storyline 360 you can still move the drag objects afterwards which is annoying. Not having these errors in Storyline 2.
Hi Nisha, thanks for joining the conversation! I'm sorry the drag and drop activity is giving you trouble in Storyline 360. Would you mind sharing a copy of the original Storyline 2 file with me? I'd like to have a closer look.
I completely understand that you can't share your file publicly, Nisha. Another option is to create a copy of the course and remove all slides but the Drag-and-Drop. You can also replace proprietary text with dummy text.
And if you'd rather send the copy to us privately, click here!
This is a tangent, and pretty late, but the "Return item to start" only functions if the item is dropped outside a target (you can choose correct or incorrect target), and "Snap dropped items" only functions if the item is dropped inside a target.
Welcome, Marie-Pascale! You've come to the right place for help. 🙂
It's good to hear that the interaction works correctly in SCORM Cloud. Since it works in Maestro on your end but not on your client's computer, my hunch is that it's related to the browser your client is using.
What version of Storyline did you use to build this course? Was your client also using Internet Explorer 11?
Also, have you had a chance to reach out to the support team at Maestro? They'll best be able to troubleshoot LMS-specific issues.
Hi Alyssa, Sorry for the delay, I got no answer notification.
I use Storyline 360.
By running tests we isolated the problem; it's all about the browsers settings : running the module on IE11 works fine on my end but not on my client's side, either on Review or their Maestro LMS.
ANd her colleague is also on IE 11 and runs the module without problem.
The only question remaining is why, on 2 modules, some drag and drop worked fine, but not on the last drag and drop quiz of the module? A mystery.
It's a mystery, indeed! A great place to start is double-checking that your client is running the latest version of Internet Explorer and Flash. Beyond that, try resetting Internet Explorer to it's default settings.
Since everything works correctly on your end and also on SCORM Cloud, I would also reach out to your client's IT team to see if they have any insight to share on this.
I am having the same issue using 360. Setting the drop to Free isn't so great because it doesn't snap to the target. I will try not shuffling answers. Hopefully that is enough. Do we know for sure what the causes and requirements are?
Hi there, Amy. Our team is still having a look at this behavior and what's causing it. Another possible workaround that we identified is to use "stack random." It sounds like you might need your drops to be precise, so let me know how it goes with not shuffling answers.
80 Replies
Thanks for coming back to let us know you were able to make it work, Greg. We're still looking into this bug, and you're in the right place to stay up-to-date on it's progress!
Hi there,
I am experiencing the same issue and wonder how I can keep updated on when this bug will be fixed? We have a large amount of files to convert to SL360 but will hold off until this is resolved.
Thank you.
Hi AA,
Now that you've responded here you'll be subscribed for updates! We'll let you know here once we've got some additional info to share.
Hello, we've had a similar issue with drag and drop reliability. All colleagues are on IE11 although versions vary. They always works in Chrome unfortunately IE is the company default.
Our issue is that for some people the drag items don't drop on the target no matter how casual or exact their position is over the dropzone when the mouse button is released. Rebuilding from scratch - don't copy anything from the 'broken' slide and we've even put them in a scene on their own - generally fixes it. Even then we had one that didnt work until using these settings.
To my only slightly programmer's brain it seems the setting options of "Return item to start point..." and "snap items to drop target" clash somewhat? How does it know it needs to snap and not return? Could that be a clue to the error?
Hi Steven!
We recently had an update to Storyline 360 that corrected this issue:
A drag item wouldn't always drop on a target in HTML5 output unless you clicked your mouse to release it.
Curious if that would correct the issue you are seeing as well. You can read all of the release notes here and instructions for updating are included as well.
If you need us to take a look at your .story file, please feel free to share.
I installed the 360 update and am still experiencing issues with drag and drop in HTML5 output if there are states being used on the drop objects. Has this been resolved for states on drop objects or just on effects for the drop object, such as glow, shadow, etc?
Hi AA!
The issue we shared here and what it looks like you reported in your case was the object 'sticking' to the mouse and not dropping unless clicked again to release.
What do you mean about the states? Could you share the issue you are continuing to see post-update?
I am charged with converting SL2 files into SL360, we have over 95 units to convert. I ran into an issue early on in this process where certain drag and drop interactions, when experienced in HTML5, are not functioning properly. I'm experiencing the objects sticking to the mouse and not dropping and when I click to place the object, I don't get any feedback as in the drop object is dropped incorrect or dropped correct. I submitted a ticket for this issue and was told there was a bug in drag and drop interactions for SL360, when viewed in HTML5, where a drop object with multiple states wasn't going to behave as expected. I downloaded the latest update which looked like it had resolved this issue but am still running into the same errors as described above.
Would you be able to share one of the .story files so that I can take a closer look at the build/settings?
Sure, how would you like me to share it with you?
If you cannot share here in the forums, you are welcome to share privately here.
Thanks Leslie, I've submitted a case, number 01154775. The problem slide number is 1.5
Thanks so much! I added some additional notes based on our conversation here, but I'm going to let our support engineers dive in on this as we have some staff OOO today on the forum front :)
I've built a module in Storyline 2 and have opened it in 360 to publish to Articulate review. I have a freeform drag and drop and I've set the down state of the drag items so it changes colour when an item is being drag and goes back to normal once being dropped. However in 360 the colour is only changing back to normal intermittently on being dropped. I've also found that once you click submit in Storyline 360 you can still move the drag objects afterwards which is annoying. Not having these errors in Storyline 2.
Hi Nisha, thanks for joining the conversation! I'm sorry the drag and drop activity is giving you trouble in Storyline 360. Would you mind sharing a copy of the original Storyline 2 file with me? I'd like to have a closer look.
You can share it in a new thread comment, or you can click this link to send it privately. Thanks!
Hi Alyssa, thanks for offering to take a look. Unfortunately I am unable to share the file due to the IP agreement with our client.
I completely understand that you can't share your file publicly, Nisha. Another option is to create a copy of the course and remove all slides but the Drag-and-Drop. You can also replace proprietary text with dummy text.
And if you'd rather send the copy to us privately, click here!
Hi there,
Is this bug fixed? I would love to be able to have the "dragger" snap to tile.
Thanks.
Steven,
This is a tangent, and pretty late, but the "Return item to start" only functions if the item is dropped outside a target (you can choose correct or incorrect target), and "Snap dropped items" only functions if the item is dropped inside a target.
New to storyline ;
An external ressource built my slides, I'm correcting the slides after QA.
I have the same bug, but inconsistent behavior, it's crazy to deliver my e-learning module here.
The Drag and drop quiz works fine under Review, SCORM CLoud on IE11.
On my client LMS, (Maestro), works fine on my end, but not on client's computer.
I advise them to see aif their flash and IE are up to date.
Any advices?
Welcome, Marie-Pascale! You've come to the right place for help. 🙂
It's good to hear that the interaction works correctly in SCORM Cloud. Since it works in Maestro on your end but not on your client's computer, my hunch is that it's related to the browser your client is using.
What version of Storyline did you use to build this course? Was your client also using Internet Explorer 11?
Also, have you had a chance to reach out to the support team at Maestro? They'll best be able to troubleshoot LMS-specific issues.
Hi Alyssa,
Sorry for the delay, I got no answer notification.
I use Storyline 360.
By running tests we isolated the problem; it's all about the browsers settings : running the module on IE11 works fine on my end but not on my client's side, either on Review or their Maestro LMS.
ANd her colleague is also on IE 11 and runs the module without problem.
The only question remaining is why, on 2 modules, some drag and drop worked fine, but not on the last drag and drop quiz of the module? A mystery.
It's a mystery, indeed! A great place to start is double-checking that your client is running the latest version of Internet Explorer and Flash. Beyond that, try resetting Internet Explorer to it's default settings.
Since everything works correctly on your end and also on SCORM Cloud, I would also reach out to your client's IT team to see if they have any insight to share on this.
I am having the same issue using 360. Setting the drop to Free isn't so great because it doesn't snap to the target. I will try not shuffling answers. Hopefully that is enough. Do we know for sure what the causes and requirements are?
Hi there, Amy. Our team is still having a look at this behavior and what's causing it. Another possible workaround that we identified is to use "stack random." It sounds like you might need your drops to be precise, so let me know how it goes with not shuffling answers.