5 Replies
Ashley Terwilliger-Pollard

Hi Robert,

I'm sorry you're still having trouble with this - I looked at your previous case with Ryan and saw the last response he sent you went unanswered, so I included it again here and I'll have him reach out again! 

One more thing that you can try is to check if Windows 7 is up to date. If all the latest updates are installed, does the same issue occur if you use a user account that has full admin rights? 

Let me or Ryan know if you need anything else! 

Leslie McKerchie

Hello Muhammad and welcome to E-Learning Heroes :)

Thank you for contacting us and sharing the error you are running into when installing your software.

I've opened up a support case on your behalf so that you can work directly with one of our support engineers to get back up and running.

You should be hearing from someone soon.

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