5 Replies
Ashley Terwilliger-Pollard

Hi Robert,

I'm sorry you're still having trouble with this - I looked at your previous case with Ryan and saw the last response he sent you went unanswered, so I included it again here and I'll have him reach out again! 

One more thing that you can try is to check if Windows 7 is up to date. If all the latest updates are installed, does the same issue occur if you use a user account that has full admin rights? 

Let me or Ryan know if you need anything else! 

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