Storyline 360 goes though the publishing process for my Word doc. It does all 125 slides but it does not finish and give me the window it would in Storyline 2. where I can email, etc. It's just frozen. I can't cancel, X. I need to go to the task manager. I am publishing to my local drive.
So sorry you're hitting this snag, Debra. Happy to help investigate this with you!
If the publishing wizard in Storyline 360 becomes unresponsive, let's give these troubleshooting steps a try, depending on how many projects files are affected:
If this only happens when you try to publish a specific file to Word, would you be able to share the troublesome .story file here or privately via this link so I can try to replicate the freezing?
Did you look into any of the troubleshooting steps Katie shared previously? If so and you're still having trouble, I'd suggest working directly with our Support Team for next steps!
3 Replies
So sorry you're hitting this snag, Debra. Happy to help investigate this with you!
If the publishing wizard in Storyline 360 becomes unresponsive, let's give these troubleshooting steps a try, depending on how many projects files are affected:
If this only happens when you try to publish a specific file to Word, would you be able to share the troublesome .story file here or privately via this link so I can try to replicate the freezing?
I'm standing by!
I just ran into this issue as well! Any idea what it could be?
Hi Nyla,
Did you look into any of the troubleshooting steps Katie shared previously? If so and you're still having trouble, I'd suggest working directly with our Support Team for next steps!
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