First, let's try repairing Storyline – that usually clears up issues like these.
If you're still seeing the error after the repair, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
sorry for being late to reply .... but the problem was resolved by copying the file into a new project. And the solutions that mentioned Previously did not solve the problem.
3 Replies
Hello, Toqa!
First, let's try repairing Storyline – that usually clears up issues like these.
If you're still seeing the error after the repair, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
sorry for being late to reply .... but the problem was resolved by copying the file into a new project. And the solutions that mentioned Previously did not solve the problem.
Thanks so much for chiming in with an update, Toqa! Glad you were able to get it resolved.
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