Storyline 360 - Hangs at Adding views

Hi

I had a number of Storyline 360 crashes yesterday and the after the fifth one, Storyline just wouldn't start at all, hanging at the Adding Views stage. I've had the software installed since last year, and although crashing happens occasionally, I believe this is the first time I've had this particular issue.

I have uninstalled Storyline 360 using the dropdown option on the Articulate 360 menu and reinstalled the Storyline 360, but the hanging issue persists.

I'm using a Lenovo T440p and am running Windows 10 Enterprise.

Any thoughts?

Best wishes,

Martin

1 Reply
Leslie McKerchie

Hi Martin, 

Well, that certainly isn't the behavior expected. Sorry to hear that your software is hanging before launch.

We've seen some similar issues in the past that pointed by to system specific and/or operating system things, so I've opened a case on your behalf for a support engineer to dig in and work one-on-one with you.

Be on the lookout for an e-mail from support@articulate.com.