Storyline 360 Icon Library

Hey Jessica - Sorry to hear you ran into an issue with this and thanks for sharing your troubleshooting so far.

Is this only happening in the file you are working on or does the issue occur within a brand new file as well? If it's happening in any file, I'd recommend a repair of your software.

I'd be curious the icon(s) if you are able to consistently reproduce the error after repairing your software.

I just repaired the software and went back in and tried one particularly troublesome icon and it froze right up and gave me this again...

Hmm, sorry to hear it is still troubling you Jessica - can you let me know the troublesome icon? I'm certainly curious now.

I have attached an image. The two images of plaque in arteries freak it out and then I tried the hamburger and that imported fine. OF COURSE I needed the plaque image.

Another weird thing is it says Storyline encountered and error and has to close but the program doesn't close. If you just close the dialogue box you can continue right along as if nothing happen but it simply WILL NOT import the icon. If you try again you get that same dialogue box and round and round the cycle continues.

Thanks for letting me know the troublesome icons. I'm seeing the same behavior and will get this reported to our team to further review/investigate.

In the meantime, perhaps this image under 'artery' will assist:

Update 45 for Storyline 360 is live: We fixed the issue where some Content Library 360 icons were blank when inserted into a project, and they could cause Storyline 360 to crash.

• Tour the release notes for more details.
• Follow these steps to experience the latest enhancements.

Thanks for raising this, and let us know if you have any feedback!