1. We fixed an issue where the "Notes wouldn't always scroll in HTML5 output on mobile devices" is that what you're thinking of? There is an open issue with the HTML5 output and the menu scrolling behaving intermittently, skipping too far ahead, when tapping the scroll button. I've only seen one report/case of this so far, so I'd want to take a look at your .story file and course to confirm.
2. Do you know what's on those particular slides? Is it random slides or consistently always showing the same blank slide? Are you using the Safari browser, Chrome, something else? Again, it would help to have a copy of your course so that we could test it out!
3. What version of IE are you using? IE11 is supported for HTML5, so the screens shouldn't be showing blank. Are they the same blank screens you're seeing on the iPad mentioned in #2?
If you can share your .story file with us, please upload at this page using the Add Attachment button. If you need to share privately, feel free to send along to our Support Engineers.
5 Replies
Hi Vanessa,
1. We fixed an issue where the "Notes wouldn't always scroll in HTML5 output on mobile devices" is that what you're thinking of? There is an open issue with the HTML5 output and the menu scrolling behaving intermittently, skipping too far ahead, when tapping the scroll button. I've only seen one report/case of this so far, so I'd want to take a look at your .story file and course to confirm.
2. Do you know what's on those particular slides? Is it random slides or consistently always showing the same blank slide? Are you using the Safari browser, Chrome, something else? Again, it would help to have a copy of your course so that we could test it out!
3. What version of IE are you using? IE11 is supported for HTML5, so the screens shouldn't be showing blank. Are they the same blank screens you're seeing on the iPad mentioned in #2?
If you can share your .story file with us, please upload at this page using the Add Attachment button. If you need to share privately, feel free to send along to our Support Engineers.
Hi Ashley,
1. It is the menu not being able to scroll.
2. All the slides are screen captures
3. I will ask my client as they are the ones that reported the behavior. I will also privately share the .story file in the meantime.
Thank you!!
Thanks, Vanessa and if you're able to share the case number will be here I can follow along as you work with our Support team.
Case #01281234 Thank you for checking up!
Thanks, Vanessa and it looks like Gerald has already been in touch with his testing and next steps! Let us know if you need anything else.
This discussion is closed. You can start a new discussion or contact Articulate Support.