Storyline 360 is agonizingly slow!
May 18, 2021
Hello,
I started a thread with this problem a few weeks ago but the topic kinda got co-opted by another similar but different issue so I am still waiting for a response to my problem.
Basically, SL 360 is extremely slow. The problem is most noticeable when I try to type text into the Notes box. It is so bad that instead I have to type into a Word file and copy & paste into SL.
But overall the software is slow. For instance, just dragging the window to another part of my screen is very delayed. Scrolling between slides in the left column is delayed. This can not be normal!
I uninstalled and re-installed the software but that didn't change
anything. Please help!! As is, it takes me most of a day to do something that should just take an hour or so.
Nina
3 Replies
Hi, Nina,
This sounds like an issue that is best reported directly to Articulate. In my experience, they're quite responsive and helpful when a case is submitted. You can do that here:
https://articulate.com/support/contact
Just to echo what Judy said, contact the support team. This shouldn't be your experience and they can help sort it out.
Hi Nina,
Thank you for contacting the support team as well. I can see that John Carlo is already working with you directly.