Thanks for reaching out and sharing what you are experiencing with your software installation. I'm glad you were able to track down the instructions, but it looks like you are not seeing all of the options.
What is your computer display set at? I'm specifically curious about the Scale and layout setting percentage as higher percentages can cause some items to not display in the Storyline ribbon.
In addition, I'd recommend repairing your software installation following these instructions.
3 Replies
Hello Ray,
Thanks for reaching out and sharing what you are experiencing with your software installation. I'm glad you were able to track down the instructions, but it looks like you are not seeing all of the options.
What is your computer display set at? I'm specifically curious about the Scale and layout setting percentage as higher percentages can cause some items to not display in the Storyline ribbon.
In addition, I'd recommend repairing your software installation following these instructions.
Dear Leslie,
Thank you very much for your feedback. I tried before but still don't work....so sad.
Thanks for confirming, Ray.
I've opened a support case on your behalf so that you can work directly with one of our support engineers to get back up and running.
You should be hearing from someone soon.