Storyline 360 is very laggy (slow) after putting high resolution photos (even from Content Library) on the stage and use "Recolor" options (drop-down menu --> "Format Picture") then choose preset and adjust brightness or contrast. In fact, when you put 3 or more on the stage, you almost can't do anything in editor. Especially moving, scaling, etc. objects. You must wait a few seconds before you see your result. Its like working on very old computer. It's very annoying, because I must hide all my pictures to edit something on the stage (like text field). It's just slowing my work in this program.
Hi there, Maciej. I'm sorry for the slow performance. We are investigating an issue with slow performance, especially once you've cropped the images and are using the other editing tools. It seems like the response gets slower with each edit. I was able to reproduce this behavior in our latest update with 3 photos that I inserted from Content Library.
Thanks for giving a good description of what your process and experience has been. I'm going to add your notes to our report so we can continue to understand what's happening. I'll make sure to update this discussion with any new information!
Hi Crystal. I must say that these things are troubling me for a long time. Maybe even from the beginning of SL360. I'm just using hi-res photos much more frequently now.
I'm finding Content Library in SL360 very slow. Just searching for images is taking more than 5 minutes to load 1 screen of image options. I've just been putting in placeholders in my slides as a temporary fix until I can get better access to the images in Content Library.
Hey everybody. I'm excited to let you know that we just released update 17 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where Storyline started to respond slowly after cropping an inserted photo and changing its contrast value.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
We've yet to see other reports of this after the previous fix 9 months ago. It's still an open issue with our team, but hasn't had a lot of movement based on the limited customers impacted and our team's inability to reproduce.
Our team works hard to update all relevant discussions once a fix is available in an update, so we'll post here as soon as we have more information to share!
Hi there, Maciej. I was able to reproduce this issue in a new file, especially when there is more than one cropped photo on the slide. The current workaround is to crop the image and save it as a picture (right-click the image for this option). Insert the newly saved image on your slide, and then work with the formatting tools.
Oh my, thank you so much for posting about this. My storyline project was immensely slow, literally seconds of delay just for selecting a content, not allowing me to do anything. After I reset the one photo that was recolored (decently sized at 1688x1125), it helped immediately.
I'm glad that you were able to find this conversation and get the help you needed, Shirley.
This conversation is attached to our report and I wanted to share some information on how we define bugs and how we tackle them when they occur. It's been a while since we've seen reports of this issue, so I've updated the report as well.
19 Replies
Hi there, Maciej. I'm sorry for the slow performance. We are investigating an issue with slow performance, especially once you've cropped the images and are using the other editing tools. It seems like the response gets slower with each edit. I was able to reproduce this behavior in our latest update with 3 photos that I inserted from Content Library.
Thanks for giving a good description of what your process and experience has been. I'm going to add your notes to our report so we can continue to understand what's happening. I'll make sure to update this discussion with any new information!
Hi Crystal.
I must say that these things are troubling me for a long time. Maybe even from the beginning of SL360. I'm just using hi-res photos much more frequently now.
I'm finding Content Library in SL360 very slow. Just searching for images is taking more than 5 minutes to load 1 screen of image options. I've just been putting in placeholders in my slides as a temporary fix until I can get better access to the images in Content Library.
It'd be nice to know what the cause of this is?
Hi Kimberley
I know there were issues yesterday with CL - here is a link to the Articulate Status website where you can see what's happening
Have you tried rebooting your computer. If so and its still slow I would log a support ticket as they have listed the issue as resolved.
Seems to be working much better now. Thanks :)
Hey everybody. I'm excited to let you know that we just released update 17 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where Storyline started to respond slowly after cropping an inserted photo and changing its contrast value.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Unfortunately, after the latest update, the problem returned :(
Oh no, Maciej!
What version of Storyline 360 are you currently using?
Would you be able to share a sample .story file and steps to replicate?
Thanks for reporting this, Maciej. I'll get this documented for our team to investigate a possible regression.
Hi Leslie,
I'm using latest version (3.20.16814.0). You can check this problem with my old .story file from 1st post.
Thanks, Maciej and I saw that Crystal filed this with our team as a bug so we'll keep you posted here.
hello,
any updates on fixing this issue? It's been a while (half a year)...
Hi Maciej,
We've yet to see other reports of this after the previous fix 9 months ago. It's still an open issue with our team, but hasn't had a lot of movement based on the limited customers impacted and our team's inability to reproduce.
Our team works hard to update all relevant discussions once a fix is available in an update, so we'll post here as soon as we have more information to share!
hello Ashley,
if your team can't reproduce this problem, please take a look at the file that I'm attaching.
Hi there, Maciej. I was able to reproduce this issue in a new file, especially when there is more than one cropped photo on the slide. The current workaround is to crop the image and save it as a picture (right-click the image for this option). Insert the newly saved image on your slide, and then work with the formatting tools.
Hi Crystal,
Recolored photos even when they are not cropped are laggy. So cropping is not a problem I think.
Thanks Macieg! We'll look out for both scenarios.
Oh my, thank you so much for posting about this. My storyline project was immensely slow, literally seconds of delay just for selecting a content, not allowing me to do anything. After I reset the one photo that was recolored (decently sized at 1688x1125), it helped immediately.
I'm glad that you were able to find this conversation and get the help you needed, Shirley.
This conversation is attached to our report and I wanted to share some information on how we define bugs and how we tackle them when they occur. It's been a while since we've seen reports of this issue, so I've updated the report as well.
Welcome to E-Learning Heroes by the way :)
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