My desktop app for Storyline360 will not open. I get an error that says "you must be signed in to articulate 360 (which I am) to use Articulate Storyline. I think click "sign-in" and I get another error box saying "there was an error opening articulate 360 desktop app". When I click "ok", I get excited completely.
Glad to know! Mine was also fixed with the help of support team sending these instructions:
"Can you completely close Articulate 360 (right click Articulate on the task bar and select 'close window' and then in System Tray, right click on the 'a' of Articulate and select Quit).
After this, please restart the machine and then try signing in again."
I have the same problem. Is there a way to use storyline without being online? Sometimes I have connection issues in homeoffice and getting the articulate connection to work with a combination of internet problems and this issue is time consuming.
7 Replies
I am having the exact same issue.
I was able to figure it out! I was behind on an update, and once I updated the whole suit app, Storyline 360 opened fine.
Glad to know! Mine was also fixed with the help of support team sending these instructions:
"Can you completely close Articulate 360 (right click Articulate on the task bar and select 'close window' and then in System Tray, right click on the 'a' of Articulate and select Quit).
After this, please restart the machine and then try signing in again."
Awesome! I'm so glad to see that you were both able to get back up and running and I appreciate you chiming in to share an update.
I have the same problem. Is there a way to use storyline without being online? Sometimes I have connection issues in homeoffice and getting the articulate connection to work with a combination of internet problems and this issue is time consuming.
Hi Karin and welcome to E-Learning Heroes :)
You should be able to work with Storyline 360 offline for a period of time.
If you're not experiencing this, we may need to take a closer look at what's going on and I'd recommend working directly with a support engineer here.
This worked for me! Thanks for posting.
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