I was having the same login issues, but kept trying and it finally worked for me. I imagine it has something to do with the maintenance/updates coming tonight?
Our team is aware of that too, as Storyline 360 will check to see if you're logged in while online, and if you're not you'll see the prompt to log in.
They've also shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:
We've identified the issue that's causing some users to receive an error when logging in to Articulate 360 and E-Learning Heroes, and we're working on a solution. If you experience this, please wait a moment and try logging in again. We'll share an update when we have more info.
We've implemented a fix for this issue, and users should now be able to log in to Articulate 360 and E-Learning Heroes normally again. We'll continue to monitor performance carefully.
Thanks, David! If you had a pending update (we're currently on Storyline 360, build 3.31.19951.0) would be needed, but if anyone was already on that update a full reboot of Articulate 360 should clear things up and allow you to log in normally.
8 Replies
I was having the same login issues, but kept trying and it finally worked for me. I imagine it has something to do with the maintenance/updates coming tonight?
I still can't log into Storyline!
Hi everyone,
Thanks for letting us know that you are running into an issue signing in.
We are currently investigating an issue that that may cause users to receive an error when logging in to the Articulate 360 desktop app.
Trying again seems to work for some, but we will update our status here and I'll pop back in to share an update when the incident is resolved.
Hi Leslie,
The issue I'm describing goes beyond logging in to Articulate 360 and is preventing us from using Storyline 360.
Hi David,
Our team is aware of that too, as Storyline 360 will check to see if you're logged in while online, and if you're not you'll see the prompt to log in.
They've also shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:
We've implemented a fix for this issue, and users should now be able to log in to Articulate 360 and E-Learning Heroes normally again. We'll continue to monitor performance carefully.
You can keep an eye on this issue by subscribing to our Articulate Status page as well!
This is working for me now. For anyone in the same position, I had to update Storyline 360 and Articulate 360 for the fix to take effect.
Thanks, David! If you had a pending update (we're currently on Storyline 360, build 3.31.19951.0) would be needed, but if anyone was already on that update a full reboot of Articulate 360 should clear things up and allow you to log in normally.
This discussion is closed. You can start a new discussion or contact Articulate Support.