Storyline 360 not working
Mar 23, 2020
Hi there.
I'm just trying to start a new project for work and my Storyline 360 just won't work at all!
I click New Project and it just crashes and gives me an error report:
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>auth0|59e4b66c8b123d2718c81b39</UserId>
<HardwareId>GS1VU-4U703-T4CLX-D3TVU</HardwareId>
<Message>The network path was not found.
</Message>
<StackTrace> at void System.IO.__Error.WinIOError(int errorCode, string maybeFullPath)
at DateTime System.IO.FileSystemInfo.get_CreationTimeUtc()
at string j6.bc(string A_0)
at void j6.bf()
at void j6.bc(object A_0, EventArgs A_1)
at void Articulate.DisposableBase.OnDisposed(EventArgs e)
at void Articulate.DisposableBase.Dispose(bool disposing)
at void Articulate.Storyline.Commands.NewCommand.OnExecute(object[] values)
at async Task Articulate.Windows.Forms.CommandBase.a(object[] A_0)
at void Articulate.TaskExtensions.ExecuteAndForceExceptionsToForeground(Task task, bool runAsync)
at void Articulate.Windows.Forms.CommandBase.Execute(object[] values)
at void Articulate.Storyline.Forms.exMainForm.a(object A_0, StartPageEventArgs A_1)
at void Articulate.Windows.Forms.StartPage.OpenFile(string fileName, bool newfromfile)
at void Articulate.Windows.Forms.StartPage.an()
at void Articulate.Windows.Forms.StartPage+c.b(StartPageLinkLabelPanel A_0)
at void Articulate.Windows.Forms.StartPageLinkLabelPanel.c()
at void Articulate.Windows.Forms.StartPageLinkLabelPanel.OnMouseClick(MouseEventArgs e)
at void System.Windows.Forms.Control.WmMouseUp(ref Message m, MouseButtons button, int clicks)
at void System.Windows.Forms.Control.WndProc(ref Message m)
at void System.Windows.Forms.ScrollableControl.WndProc(ref Message m)
at void System.Windows.Forms.Control+ControlNativeWindow.OnMessage(ref Message m)
at void System.Windows.Forms.Control+ControlNativeWindow.WndProc(ref Message m)
at IntPtr System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, int msg, IntPtr wparam, IntPtr lparam)</StackTrace>
</ErrorReport>
I've also tried importing some slides and again it's just crashing/unresponsive.
I've tried uninstalling and reinstalling the software but that hasn't helped unfortunately.
Any fixes or advice greatly appreciated as I need to regain access ASAP!
Many thanks,
Matt
1 Reply
Hi Matt,
I'm sorry to hear Storyline 360 isn't working correctly! I see that you also have a case open with my teammate, Jopney, and are currently going through some next steps.
Keep at it with her and keep her updated with the progress to see if further troubleshooting is needed!
This discussion is closed. You can start a new discussion or contact Articulate Support.