Storyline 360 - Play media on Slide triggers not working

Hi there, Richard.  Can you give me some more detail on your setup?

• Is your course hosted in an LMS, a website or somewhere else?
• What browser are you using to view the content?  Are you having the same experience using different browsers?
• Can you try republishing and uploading the content?

If you'd like me to have a look at your .story file, I'm happy to troubleshoot on my end, too!

It is hosted on a website, I've tried it on my local machine, on various browsers. I've tried republishing numerous times. See attached.

Hi Richard,

I tested this out by uploading to Articulate Review and Tempshare for two different options, and both of those played the audio for me on your slide layers with the correct/incorrect set up. Can you test those out and let me know how they play for you? 

You also mentioned the local playback didn't work, but we do always recommend uploading the content to the intended environment to properly test it out as testing it locally is known to cause some issues with items failing. 

If my versions work for you, perhaps there is a restriction on your website? If my versions don't work for you, please let me know what browser version you're using so I can try and retest in that set up as well! 

I finally got it to work.

Issue was my anti-virus which protected some of my computers folders and
prevented storyline from properly encoding the audio files.

Thanks for your assistance.

Thanks for that update Richard and I'm glad you were able to figure it out!