I've just recoloured the SL360 player via the Player Properties editor and the 'Base > > Main Background' item does not retain the edit I've made, specifically the Bottom colour.
I'm specifying top and bottom colours using this hex code: #C6DDEB but every time I exit the Player Properties editor and return to it again, the bottom colour has reverted to black.
I've tried saving my edits as a custom colour scheme but this hasn't helped.
Has anyone else encountered this or is it isolated to something I'm doing?
I'm seeing the same thing you described in your file, and I'd like to share this with our Support Engineers to investigate it further. They'll reach out to you via email soon!
Deirdre, could you also share your file with us here? The more examples we have of this, the better. If this is in fact a bug, we want to identify the cause so we can begin looking at next steps. Thanks!
7 Replies
Hi there David,
Thanks for reaching out and for letting us know you opened a case. I wasn't able to recreate the problem on my end, so I still need your help.
Hi Alyssa,
Thanks for your reply.
Thanks again for your help.
Thanks for those details, David! You can attach the file here in a new comment or send it to me privately by clicking here.
Hi Alyssa,
I've sent it privately (although the file is empty anyway). Hope it helps.
Thanks, David! I do see the file you sent. Once I've tested it, I'll pop back in to let you know what I found!
I am also having an issue with the color edits to the player not being retained, as well as the design/palette selection.
Hi again David,
I'm seeing the same thing you described in your file, and I'd like to share this with our Support Engineers to investigate it further. They'll reach out to you via email soon!
Deirdre, could you also share your file with us here? The more examples we have of this, the better. If this is in fact a bug, we want to identify the cause so we can begin looking at next steps. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.