"Failed to import PowerPoint presentation" - I built a 3-slide .pptx file, and Storyline 360 will not import it. I tried everything on the "Find out why here" link and it is still not working. HELP!
Storyline 360: v3.26.18601.0
Office 365 ProPlus: PowerPoint Version 1808 (Build 10730.20304 Click-to-Run)
Sorry for this trouble, Rhona! We're here to help.
I'd like to gather more clues to share with our support team:
Do you have the supported software installed on your local machine (your C: Drive), or are you using the online version?
Do you get an error of any kind, and if so, can you share it here?
I have gone ahead and opened up a Support Case on your behalf so we can take a closer look. Please be on the lookout for an email from Articulate Support!
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You're so welcome! I just forwarded the response to this email address. Feel free to reply to the email if you have any questions 😊
I'm jumping into this conversation because I'm having the exact same issue. My subscription was just renewed and have installed all recent updates.
Sorry for this trouble, Rhona! We're here to help.
I'd like to gather more clues to share with our support team:
I have gone ahead and opened up a Support Case on your behalf so we can take a closer look. Please be on the lookout for an email from Articulate Support!