Storyline 360 project corrupt. Help!

Oct 26, 2020

Error Message: This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.

I built this Story only using the latest build.

A found this solution on here:

---- Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
Change the file extension of the copy on your desktop from *.tmp to *.story.
Double-click the file to open it in Storyline. ----

When I search and open that path (copy paste), this page comes up and no file with my story in it (see attached).

---

This is my working portfolio and in need of it; any help would be greatly appreciated.

no_file.png

1 Reply

Katie Riggio
Staff

over 3 years ago10/28/20 at 7:49 pm (UTC)

Hi Johan,

Thanks for reaching out and sharing a file for our team to test!

I appreciate how upsetting it is to run into that error. Though it's tricky to find the source of corruption, we have these tips that help protect files from the risk:

Saving to a local drive and closing Storyline daily are two of the easiest ways to protect files.
This article is chock-full of more best practices.
Storyline 360 can help recover a corrupted project after an unexpected event, such as a computer crash. Here's the process.

Let us know if there's anything else we can do. We're happy to help!

Storyline 360 project corrupt. Help!

1 Reply

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