Storyline 360 Published for Web and Apple Products
Jul 14, 2017
Hi there,
I've created a Storyline 360 project with just one video in one scene. We published it for web with HTML5 with Flash fallback as the format.
When we publish it to our college's website, we can view it fine in a web browser, but when we try to view it on an iPhone or iPad, nothing loads.
I selected the options of "Use Articulate Mobile Player for iOS and Android". Then, I tried uploading it without those options selected; no luck with either.
Does anybody have any experience with this, or any suggestions of how to remedy it?
Much appreciated,
Meg
12 Replies
Hello Meg,
Sorry for the issues. You would not need to select the Articulate Mobile Player for this to work. In 360, that really only comes into play for "offline" viewing.
Have you tried publishing to Articulate 360 and send yourself the share link? If this works on your phone, then we at least know the course is working on mobile.
What type of video were you inserting? (avi, wmv, swf, mp4, ?)
Hi Ron,
Thank you so much for your quick reply. We've tested it in a live link on both an iPad and iPhone and we were able to successfully view the video on both. The video is in mp4 format. Since we know now that the video isn't the issue, is there something else you could suggest?
If it's any help, here is a live link to what we're trying to publish:
https://360.articulate.com/review/content/8bf14e75-a4e4-4c01-9dd7-a6a33d76d0c4/review
This is where it's currently posted on the website where we can successfully view it on a desktop or laptop computer, but can't view it on an iPad or iPhone:
https://www.mylambton.ca/International/ESL%20Professionals%20Program/story_html5.html
Thanks again,
Meg
Thanks for the links Meg. The Articulate Review link allowed me to play the video - another good indication that it's not the video or the course itself that's causing difficulty. When trying to load the mylambton.ca link that one wouldn't even load the first screen.
Have you looked at testing it in any other web servers to help narrow down the playback issue? For example you could upload to Tempshare which is a free testing platform for web published content. You could also use Amazon S3.
If you'd like to share the .story file here with us, we can also give that one a test ourselves by publishing and uploading to a site such as Tempshare.
I am having the same issue. Have you figured out the cause?
https://360.articulate.com/review/content/bbeb63b4-b609-4d5e-bf7c-f7a39a935a33/review
Right now this file is on the Articulate 360 Review site. The same video is in the file 3 times for the pump component of each product in the module. The video is an mp4 file.
Hi Sara, thanks for the link! I want to make sure I'm understanding what's going on, so can you help me with these questions?
Hi Alyssa,
I was using the Review link on my iPad to test how the new SL 360 functions on a mobile device. That's when I noticed that the Pump video doesn't play. It's set to automatically play.
Thanks for looking into this!
Sara
Thanks, Sara! And can you tell me what iOS version is on your iPad? Go to Settings > General > About to find out.
Also, were you testing using mobile Safari?
Using Safari. I have not updated my iOS. I'm currently running 10.3.2.
Hi Sara,
I wanted to share a screen recording I took on my iPad with iOS 11. The videos all play normally there.
Can you play videos from any project on your iPad, or is it just this project that is giving you trouble?
Hi Alyssa,
I updated to the most recent iOS, but it still wasn't working. I just inserted the video again for each instance and republished, and now it's working. Not sure which of those fixed it. Hopefully it doesn't happen again. Thanks for your help. Sara
That's good news, Sara! I'm glad you're back up and running. Good luck on your project, and give us a shout if you need any more help along the way. 🙂
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