Curious to know if anyone has experienced the following.
Course developed in Storyline 360, published html5 to TIN CAN using slides viewed as tracking. Uploaded course to SABA cloud (viewing on Google Chrome and tested on iPad), learner is able to access the course, but if they exit out and try to go in to complete, they get a blank white screen.
If you complete the course on the first try and go to open it again, you receive this same white screen.
The only solution we found was to publish to SCORM 1.2 (as opposed to TIN CAN).
I've attached a video which shows me accessing the course, exiting and going back in to the white screen.
Hello Sheri - I'm not familiar with SABA and the compatibility with Tin Can. Do you experience a similar issue if the content is uploaded to SCORM Cloud for testing? If you are able to replicate, please share the .story file for us to take a look.
We were previously publishing to TIN CAN when developing with Storyline 2. We have a development site that courses are tested on before moving to production. The issue is in both our development site and in production.
Now that we've upgraded to 360 this is the first course that has been published. We've never experienced this issue following the same publishing steps/using the same settings in SL2.
Thanks for the information Sheri. I'm not seeing this behavior when conducting a simple test utilizing Tin Can and SCORM Cloud. You can view the course here.
What browser are you viewing the content in? Would you be able to share your .story file for us to take a look?
Hello Sheri - Thank you for sharing your file and allowing me to take a look. I published the file via LMS with Tin Can API and left the HTML5 only setting previously set by you. When resuming the course, it seems to be working as expected for me. Can you take a peek at my published output here and let me know if you experience any difficulty?
7 Replies
Hello Sheri - I'm not familiar with SABA and the compatibility with Tin Can. Do you experience a similar issue if the content is uploaded to SCORM Cloud for testing? If you are able to replicate, please share the .story file for us to take a look.
Hey Leslie,
We were previously publishing to TIN CAN when developing with Storyline 2. We have a development site that courses are tested on before moving to production. The issue is in both our development site and in production.
Now that we've upgraded to 360 this is the first course that has been published. We've never experienced this issue following the same publishing steps/using the same settings in SL2.
Thanks for the information Sheri. I'm not seeing this behavior when conducting a simple test utilizing Tin Can and SCORM Cloud. You can view the course here.
What browser are you viewing the content in? Would you be able to share your .story file for us to take a look?
Content is in SABA on Google Chrome. We find that SABA is much more friendly on Chrome than on Explorer.
We also need the content to work on an ipad.
Hello Sheri - Thank you for sharing your file and allowing me to take a look. I published the file via LMS with Tin Can API and left the HTML5 only setting previously set by you. When resuming the course, it seems to be working as expected for me. Can you take a peek at my published output here and let me know if you experience any difficulty?
Hey Leslie,
I don't have an issue in this environment, maybe it's something on SABAs end. We'll open a ticket with them.
Thanks
Sounds great Sheri - just let us know if we can further assist.
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