Thanks for sharing your file--it looks like all of your triggers and settings are correct! I uploaded it to my Articulate Online account, and I was able to see a score and completion status there.
Can you send me a screenshot of what you see when you run the Score Results: How did people score report?
Hello and thank you for the reply. I've been struggling with for a few days. Even created a new story file which I have attached.
I've attached a screenshot of the new storyfile which I uploaded for testing. I just had 2 users take it. The first user who is showing as neutral actually passed with a 100%.
The second user got a 60% on purpose, and then I then had them re-enter and retake the quiz which they got a 100 on (both in google chrome), but their results still show as 60% with an "Incomplete" status.
I then had the 2nd user take the quiz again and pass with a 100%, but their status remains the same, 60% "Incomplete."
The Neutral status means the learner has launched the content item, but they haven't answered any questions yet in the quiz being tracked. Have you heard reports from learners who have finished the quiz questions and are still receiving neutral status?
5 Replies
Hi Pedro,
Thanks for sharing your file--it looks like all of your triggers and settings are correct! I uploaded it to my Articulate Online account, and I was able to see a score and completion status there.
Can you send me a screenshot of what you see when you run the Score Results: How did people score report?
Hello and thank you for the reply. I've been struggling with for a few days. Even created a new story file which I have attached.
I've attached a screenshot of the new storyfile which I uploaded for testing. I just had 2 users take it. The first user who is showing as neutral actually passed with a 100%.
The second user got a 60% on purpose, and then I then had them re-enter and retake the quiz which they got a 100 on (both in google chrome), but their results still show as 60% with an "Incomplete" status.
I then had the 2nd user take the quiz again and pass with a 100%, but their status remains the same, 60% "Incomplete."
Please advise and thanks.
Pedro
Hi Pedro,
Thanks for sharing the updated file with me. I see you're also working with my colleague Jonathan in case# 01070690, and I'll follow along there!
Hello, I'm having the same issue where all my results are coming back as 'Neutral.' Was there any resolution on this?
Hi Cory!
Sorry this is happening, and I'm happy to assist!
The Neutral status means the learner has launched the content item, but they haven't answered any questions yet in the quiz being tracked. Have you heard reports from learners who have finished the quiz questions and are still receiving neutral status?
If you're still getting stuck, send us a copy of your file by clicking here. We'll give it a test and let you know what we find!
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