Storyline 360 Quiz Retry Issue

Hi Jase,

I'd love to take a look at your file, I haven't heard of a situation where the radio buttons aren't selectable until you press the spacebar on a retry. 

If you can upload the .story file here using the Add Attachment button that'll let us take a look. 

If you're unable to share - one idea is to also look at testing this outside of Cornerstone, and you could use SCORM Cloud to test it. It's an industry standard for testing LMS content and that article will walk you through how to upload and test.

Let me know if you need anything else! 

Hi! Thanks for getting back to us.

We've had our dev team look into the files and they've let us know that the issue is related to the transfer from Storyline 2 to 360. It seems that 360 doesn't fully support the "re-do assessment" functionality that was built into the original module. The functionality to only offer the questions that the learner answered incorrectly is custom code and is only supported in Storyline 2. The team has raised the issue with Articulate and have also researched the forums and found that it's been previously documented. Our understanding is that Articulate will likely address this in future releases of 360.

Thanks for your assistance and we look forward to seeing this functionality updated in a future release of 360.

Hi Jase,

It sounds like you weren't using the built-in Retry Quiz button, is that correct? Were you using a Javascript code instead? 

Hi Alyssa,

Thanks for taking the time to reply.

We were using all inbuilt Articulate functions and actions.

The issue was upgrading the file from Storyline 2 to Storyline 360. We now have an external provider redoing the module for us.

Wishing you a great day and week ahead!

Cheers,

Jase

Thanks for clarifying that, Jase. I'm really curious to check in on your case with our Support Engineers, as Storyline 360 does have built-in functionality for retrying quiz questions. 

I'm not finding your case from a name search--do you have a case number handy, or the name of the person from your team who reached out to us?

Hi Alyssa,

Thanks for your reply.

The dev team was from the outsourced Learning Provider who supplied us with the case and it was from their research that the issue was found upgrading from Storyline 2  to Storyline 360.

They have since recreated the quiz and rectified the issue for us. We have since tested and deployed after finding completely recreating the quiz in Storyline 360 fixed the upgrade issue.

Thanks for your replies and help! Have a great day ahead.

That's great news, Jase. Thanks for following up!