Storyline 360 screen recording off the screen

Feb 27, 2020

Hello, 

Just installed a trial version of Storyline 360 at a new employer. Tried recording some screen activity, but the preview (and inserted slide) show the recording area mostly off the screen/slide. See attachment image.

Edit: the Preview shows the video is 33 seconds long, but the inserted slide only plays the first five seconds then stops. Second attachment is the timeline.

I've used screen recording many times in the past and look forward to demonstrating it to justify purchasing the license. Please help =)

2 Replies
Ren Gomez

Hi Tennille,

Sorry to hear you're coming across this issue! We've seen issues with screen recording when you're using a different DPI setting in the monitors and laptop screens. Can you check your DPI settings? We'd typically recommend using 100% or 96 DPI.

You can also try a repair of Storyline 360 for a fresh copy, and if that doesn't help, feel free to reach out to our support engineers so they can dig a little deeper into your setup!

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