Storyline 360 - Skipped Questions
Hello, friends. This is a very specific and strange issue. So far, we have very few clues as to how or why it happens, but I'll explain as much as I can.
We've identified, in 2 instances so far, issues where a question was "skipped" by Storyline 360 - the student wasn't given the opportunity answer it.
In one of the cases (in July), the number of required questions is 25 correct (100% pass). When the student finished the course, the result was a "Fail." The student was given the opportunity to review their missed questions, and indicated that the 1 question missed was never presented to them. Upon checking the data in our LMS, the results indicated that there were 24 correctly answered questions, and 0 incorrectly answered questions, with a "Fail" result. Again, there were supposed to be 25 total questions asked, but 1 question was never presented. This wasn't something we could replicate, and the course had previously been taken (without incident) several thousand times during the year.
The second case happened today - the same scenario. A course with a total of 8 questions was failed by a student who was only presented 7 questions. Like the first case, this is a high volume course that hadn't previously (to our knowledge) had any issues. In this instance, however, we received a little more information about how the issue may have happened. The slide before the question bank containing the question that was skipped had a 'Next' button. Apparently, the student clicked it once, and when nothing immediately happened (possibly due to latency), he clicked it once or twice more. When the question bank loaded, he said the question briefly appeared but "flashed" to the next question before he had an opportunity to answer it.
Based on that (little) information, this seems like it may be a "perfect storm" scenario wherein a student is clicking a 'Next' button multiple times when there also happens to be latency with the network connection. I'm not sure that there's a solution, but I wanted to get this out there to see if there were any thoughts. If nothing else, perhaps this will provide a little help to anyone else that may come across the issue.