32 Replies
Alyssa Gomez

Hi Joe!

Sorry to hear Storyline is being sluggish. Parallels is a supported environment, so that definitely shouldn't happen. Our team uses the same set up (Mac + Parallels) and everything is running smoothly here. 

Have a look at these tips, and let me know if adjusting your settings to those recommendations makes a difference. If not, reach out to our Support Engineers here. They'll work with you one on one to get this straightened out!

Nejc Žorga Dulmin

Hey, Joe, I can confirm that I have been experiencing the same issue in the last few weeks. It's almost like using a 10 year old computer. I click on an object in it takes 2 seconds before it registers. I also checked on my wife's computer running parallels and it's the same. Something is wrong.

Las Johnson

Hi Nejc,

Have been suffering the same issue since installing Storyline 3 this morning

Your solution looks to work, hiding the background or any hi-res images speeds up the page re-load.

 

Ive also noticed when dragging to select the cursor appears somewhere else and affects other content, meaning you have to attempt this several times

I didn't see this problem in Storyline 2 

 

Macbook Pro 2017

OS - HIgh sierra 10.13.1

Parrallels

New Mediaplayground

So I have just done a comparison and doesn't really make sense.

SL2  - no issues, responds as expected, no delays or hesitancy

SL360 - Same again, feels slick, no delays hesitancy (this was a trial - fully uninstalled before full version sl3 installed)

SL3 - mouse becomes unresponsive, drop down panels slow to appear, selecting items on screen hit and miss, mouse responses very hesitant, delays in moving content around screen, undoes do not seem to work. Followed guidance and applied settings, no difference  - in fact increased graphics (2gb) memory and ram (8gb)

I now don't have the luxury of stepping back to SL2 as I have a project In process and requires SL3 to complete.

on top of that;

Made sure windows 10 up to date
Applied the latest Parallels update

Now, think ill sleep on it

New Mediaplayground

No Phil all turned off as per the current recommendations (coherence, folders sharing etc) , didn't make any difference.

 

Did have a strange one today, the cursor was In constant busy state couldn't do anything for about 30 or so seconds, after opening a blank space/ scene, didn't actually do anything.

New Mediaplayground

SL3 - Unhandled Exception - In windows 10 after pasting text content into - Correct dialogue box

Hi folks, investing one today, its the first time I have see something like this. I was pasting text from powerpoint into a Feedback dialogue - nothing happened so I closed the box and this happened...any thoughts

Something have noticed a lot then copying and pasting into to SL3 - I did create a shortcut file I could run to clear the windows clipboard which seemed to help.

Latest Windows 10, latest Mac OS - latest Parallels 

 

 

 

Crystal Horn

Hi Las.  When you copied the text from PowerPoint, did you make sure to highlight only the text and not the actual text box?  Copying an object from PowerPoint will likely paste it as an image in Storyline, and if you try to paste the image into a feedback box on Form view, you might see some odd behavior.

I was able to highlight and copy just text from PowerPoint into both Slide and Form views in SL3.  Let me know what you think!

New Mediaplayground

Hi Crytstal,

Thankyou  for responding

Only the text was selected. It seems to be a  theme for me at the moment with Storyline 3 and parallels. Have been using this setup for a number of years now and this the worst experience I have had with the tool.

I have had a remote session with parallels support who reviewed my parallels installation and and after a one or two tweaks said the application works as it should. Their response that no other application is having this problem, so I would need to come back to you guys.

Not one for wanting to give up, I managed to source a "no longer" supported app for windows 10 'clipboard viewer' I found that there was some increase I performance if I cleared the clipboard (attached screenshot) every once in a while - saved me having to restart.

I think my next project is to look at graphics drivers and if they are up to date (windows). One of the bigger issues is the screen redraw/refresh within the application (storyline) and delay or miss hits on objects i.e. click one item and move which is ignored and picks up another item, response time when this happens varies from between 2 and 5 seconds. Clicking menu items or double clicking text boxes renders strange results or no response.

As I am in the middle of a project I cannot consider doing a refresh and rebuild of my system.

I do recall you used to provide a tool that removed any  instances or references to older versions of storyline, but have been unable to find that currently.

 

Things I have carried out so far: Bearing I mind storyline 2 worked  like a dream as did storyline 360

Uninstalled  storyline 2  and storyline 360 trial and re-installed Storyline 3 full.

Review Articulate forum guidance on setting up Parallels to work effectively  with Storyline

Increased the ram and graphics memory

Saved files to root drive

Further compress any images - particularly png files

uninstalled storyline and re-installed

Contact virtual software supplier and request remote support.

I no longer attempt to copy text or images across from mac environment to windows virtual environment.

 

 

 

 

 

 

 

Crystal Horn

Hi Las.  I'm sorry this has been such a struggle for you.  I see that you opened a case with our support team, and that was exactly the move I would have suggested next.  I connected this discussion to that case so they have a fuller history of your troubleshooting.  I'm going to follow in the case as well and just make sure you get the help you need!

Thanks for sticking with it.  🙂

Amanda McC

Hi everyone, any news on this? I am finding Storyline so sluggish as to be almost unusable. Running high sierra/paralells 13 on a 2013 Macbook Retina (2.4ghz i7 16gb Ram).

I have done ALL the optimisations, turned off coherence and folder sharing, run locally on the C drive. It is like using a 486 in the nineties. The project is tiny (less than 1mb) with only vector graphics from inside storyline. No images.

Copy and pasting/dragging/adding states/switching between timeline and state view. Everything takes 2-3 seconds, often disappearing. Or I click and it's moved or gone. Are there any workable ways around this?

New Mediaplayground

Hi Crystal,

Apologies for not responding just picking this up.

Unfortunately as I finished this work for the then client. I then  to went to my next client who wasn't as forgiving (or patient), I lost the contract had to ditch part way through. Their expectations were a lot higher and I really couldnt meet them on that occasion.

I was wholly intending to go back to Storyline 2, but not what the client wanted. 

I think because of the inconsistencies I was suffering platform wise, I have had to revert to another tool to get me by for the time being, as the risk vs reward of buying new equipment was not something I could invest in at the time.

I am thankfully now able to develop from two platforms so not wholly reliant on Mac and parallels, but will keep a watchful eye on progress when eventually this issue is resolved.