Storyline 360 suddenly adding borders to recordings

Recorded an application.  Everything went swimmingly.  The SMEs wanted one more section.  I recorded it.  Did everything the same.  When it's in the screen where I'm about to add the recording t a scene, it looks fine.  I add the recording to a scene...and it suddenly has a white border, meaning I both lose visual real estate, and, more importantly, it doesn't match the rest of the bleeding WBT.

Anyone know what's causing this to happen?

1 Reply
Alyssa Gomez

Hi Mary!

By the looks of your screenshots, my hunch is that you recorded the second recording with smaller dimensions than the slide size. Here's how to check:

  • On the Design tab, click Story Size. What slide dimensions do you see there?
  • On the Slides tab, click Record Screen to start a new recording. The recording window should appear. What are the dimensions of the recording window?