Would you be able to send us one of those Word files, along with the original Storyline file? We'll run it through some tests to try and nail down what's causing this.
Mike may no longer be subscribed to this discussion, so you may need to reach out to him directly via the Contact Me option on the user profile if you do not hear back soon.
Are you experiencing the same issues? Feel free to contact us and one of our support engineers would be happy to take a look and troubleshoot the file with you!
5 Replies
Hey Mike,
Happy to investigate this with you. First, are you using a translated Word document or XLIFF file?
Also, does the same problem happen on any file you translate, or just this file in particular?
Hi
It's a word file and happens across multiple modules
Best
Mike
Sent from my iPhone
Thanks, Mike.
Would you be able to send us one of those Word files, along with the original Storyline file? We'll run it through some tests to try and nail down what's causing this.
You can send those files along right here!
Hi Mike,
did you get any answer what is the root of problem or the potential solution?
Hi Andrzej,
Mike may no longer be subscribed to this discussion, so you may need to reach out to him directly via the Contact Me option on the user profile if you do not hear back soon.
Are you experiencing the same issues? Feel free to contact us and one of our support engineers would be happy to take a look and troubleshoot the file with you!