Storyline 360 - Try it Mode only shows a screenshot

Hi guys

Im trying to show a course in view it & Try It Mode but it only shows a screenshot.  It was working fine last week but now I cannot get it show the step-by-step slides. 

I have followed the instructions to create it in video and then use the recording for the view/Try Mode , and I have tried to record screen from the outset but I still cant get the step-by-step slides.

Anyone got some answers!!

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