Storyline 360 update fails

 My colleagues and I are all having issues with the latest Storyline 360 update. There are no specific messages - just the response below: 

Storyline 360 version 3.26.18601.0 failed to download.

With our IT group, we walked through the trouble-shooting tips on the following site: 

https://articulate.com/support/article/How-to-Solve-an-Error-Installing-Updating-or-Uninstalling-Articulate-360-Apps

Are there any other suggestions? We have Windows 10 Enterprise, Build 17763.rs5_release.180914-1434.

Thanks,

 

Lisa 

2 Replies
Gerry Wasiluk

When I've had issues like this in the past once or twice, an uninstall/reinstall has worked for me.

Hopefully, you won't need that.  Probably a last resort but just in case . . . 

When I did uninstall, I followed this:  https://articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior