Storyline 360 update fails Apr 30, 2019 By Lisa Dobias My colleagues and I are all having issues with the latest Storyline 360 update. There are no specific messages - just the response below: Storyline 360 version 3.26.18601.0 failed to download. With our IT group, we walked through the trouble-shooting tips on the following site: https://articulate.com/support/article/How-to-Solve-an-Error-Installing-Updating-or-Uninstalling-Articulate-360-Apps Are there any other suggestions? We have Windows 10 Enterprise, Build 17763.rs5_release.180914-1434. Thanks, Lisa
Gerry Wasiluk Hero almost 5 years ago04/30/19 at 9:29 pm (UTC) When I've had issues like this in the past once or twice, an uninstall/reinstall has worked for me. Hopefully, you won't need that. Probably a last resort but just in case . . . When I did uninstall, I followed this: https://articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior
Alyssa Gomez Staff almost 5 years ago05/01/19 at 5:05 pm (UTC) Hey, Lisa! We want to get you up and running with the latest Storyline update as soon as possible. I've opened a case for you so you can explore all your options with our Support Engineers. You'll get an email from our team soon!
2 Replies
When I've had issues like this in the past once or twice, an uninstall/reinstall has worked for me.
Hopefully, you won't need that. Probably a last resort but just in case . . .
When I did uninstall, I followed this: https://articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior
Hey, Lisa! We want to get you up and running with the latest Storyline update as soon as possible. I've opened a case for you so you can explore all your options with our Support Engineers. You'll get an email from our team soon!
This discussion is closed. You can start a new discussion or contact Articulate Support.