Storyline 360 won't restore when minimized

Yeah, I wish that worked!

I'm having the same problem as well.  I just did a lot of work and minimized it.  Went to go save it and I cannot maximize it.  When I click it from the windows program bar on the bottom, I just get an error message.

This tip does not work for me :(

Hi, I also have the same issue.

Using v3.52.25247.0 with dual monitors so would be interested in the resolution.

Thanks

Karen

I have the same issue using v3.52.25156.0. Jonathan's suggestion does work for me too.

Same problem here and happens a couple of times a day. Really annoying issue, but seems that closing other programs helps. However, there is enough memory so that cannot be the issue.

I am facing this problem very often, It is a real big problem

I find lately if I leave it be for 20 minutes I can finally restore. Its scary though as unsure if I lost my work.

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Hi everyone,

We are trying to narrow this issue down and I'd like to confirm:

• You are currently on the latest update, which is Build 3.53.25436.0
• You are able to reproduce the issue using the latest update.

Thank you in advance!

Hi Leslie,

Yes, I have the latest update, and I had the issue again this morning.

Dave

Have latest version of application and not reproducing issue with quick test today. However, I'm using SL minimally on current projects. Won't really know until mid-August when start next large SL project.

I'm still having the issue intermittently.

I'm using the latest build.

Thank you! I'll update the team. I appreciate the confirmation.

Hey Leslie.

Just an update on minimize restore issue. Now that I'm working all day in Storyline (SL) again, I can duplicate the problem. It happens within a narrow group of conditions:

1. Single external monitor connected to a laptop via HDMI
2. Monitor and laptop screen set as extended display
3. Minimize SL on monitor and then go work in other programs for an extended period of time: Word, PhotoShop, etc.
4. Try to un-minimize from toolbar.
5. Won't restore.

My software is up-to-date and I can still duplicate this. My workaround is to pull out the HDMI cable from the laptop and then it will restore on the laptop screen. I can drag the window back to the large monitor subsequently.

This didn't happen when I connected to two monitors via a dock at work. Seems unique to the laptop/single-monitor configuration in home office. I can't say that for sure, as I'm not going into the office right now, but seems confined to this set up.

If I just try and duplicate the issue by casually minimizing the window, it doesn't happen. Seems only to happen after I've been parked in a different application for awhile and then return to SL.

Hope this helps. Mike

Hello Mike!

That is very helpful! I've added these steps to our bug report so our Engineers can review them! I'll keep you updated in this discussion. Thank you so much for taking the time to list these out!

My solution: you click on the Storyline icon on Taskbar, and press Enter key, then it is restored for me. Hope it helps.

This is still an ongoing issue with Storyline 3 as my project just became stuck to the taskbar as well.  I hope Articulate figures out why this is persisting.

I can confirm that Ken's method above works to get the screen back to maximized.

Another method is holding the SHIFT+CTRL keys and right clicking the Articulate icon.  This activates a new menu and allows the Restore option, which re-maximizes the screen.

I have seen the thread on this problem.  I am using Storyline 3 and it has occasionally popped up in the past, but I just updated to the Oct 2021 update and it is consistently occurring (error - previous instance running).  I have been going to the task manager and ending the program and restarting.

Is this problem solved yet?  Recently I have had this issue frequently I'm not sure how to fix it. I'm using the 3.57.26476.0 November 2, 2021 update.

Thanks for following up, Farhan, and welcome to the community!

I don't have any updates on this, and I'm not able to recreate it on my end. We released a new version of Storyline 360 today, so could I have you install this version by following these steps. Let me know if that improves things!

I don't run SL360 but this is an ongoing problem in SL3 which the Oct 2021
update did not fix.

I'm sorry for any confusion, Stephen! My last reply was to Farhan. Since they are using Storyline 360, I was hoping they could test this in the new build. 

I'm sorry that I don't have any updates to share at the moment for this behavior you see in Storyline 3; I've linked your post to the report we're tracking so we can return here to share updates with you, but in the meantime, could I have you share more clues with us?

• Since you mention this has increased since the update, have you tried running a repair on Storyline 3 to see if that shows improvement?
• Are you using dual monitors, and if so, could you try disconnecting from one to see if that helps?

We'll figure out our next steps from there!

Happened to me on HP Docking station dual monitors. SL 360. Windows 10.

None of the above fixes worked for me.

What did work: Shift + R-click on the taskbar tile -> Maximize