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Hi everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Storyline 360 could freeze when minimized.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
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Hi! I'm experiencing the same error with each single Storyline file. I googled through troubleshooting threads, without much success. Does anyone have a solution yet for this?
At the moment, even trying to close and reopen Storyline is not working.
thanks
Hi Iuliana,
Sorry to hear that you hit this snag. One troubleshooting step that appears to have some success is to do a repair of your Storyline 360 installation by following the instructions listed here. If the issue persists, you can reach out to our engineering team by opening a case so we can take a closer look at what's happening with your installation.
This has been an ongoing issue for me since I installed the app. The solution is to Hover over the Storyline icon in the task tray (your active windows should popup in the minimized state). Then Hover over the storyline window you want, Right Click and select RESTORE.
I have had this issue a few times but on my current project it’s happening all of the time. I am using Articulate Storyline 3 version 3.17.27.27621.0.
I have tried a few solutions which have worked sometimes:
If this doesn’t work, I have had to close Storyline and then reopen which is not ideal.
This post has been going for 2 years and can’t believe there is no solution or a fix for it.
Hi John,
Thank you for reaching out and sharing what workarounds have worked for you. We understand how frustrating this can be and appreciate feedback from our customers. This is still on our radar so I'll be sure to add your comments to the case.
You're in the right place to be in the know with any new information. Here's an inside look at how we tackle bugs when they're reported.
this bug is very frustrating - it happens very often (if I have open photoshop, chrome, firefox and storyline to the same time)
if I have multiple storyline instances open and the bug happens - only one storyline has the problem - the other open storyline instances not
If I close every other program, the storyline instance with the problem works again and I can save the .story file - at least i don't lose any data
my computer has 24 GB RAM, so this is not the problem
it happens with all versions of storyline 360 I had ever used
basically, if you click the minimised tab in the task bar, and press enter key, that would do the trick.
if the bug will happens again - I will try the "enter key" trick, but in the past it did't work
Hover over the Storyline Icon in the taskbar. Then right click on the storyline file you want to open. Click RESTORE or MAXIMIZE. the file will open.
it happend again - AND - right click + MAXIMIZE works - thanks
Hello everyone,
We are trying to narrow this issue down and I'd like to confirm:
Thank you in advance!
I'd say in the 2+ years that the problem has existed and been repeatedly reported, whatever (if anything) has been done has not come close to addressing the issue, and a new version of the software isn't going to magically fix the problem.
If Articulate isn't able to reproduce the problem in its end (not unlike when Storyline crashes when you attempt to change the Trigger conditions from Variable to Object), Articulate is not trying hard enough.
not fixed with 3.68.2887.7.0, but MAXIMIZE works
Issue is still there in storyline 360 after 2 years.. I'm almost always have to alt-tab to get my storyline windows restored.
we are not alone with this strange problem
https://developercommunity.visualstudio.com/t/I-cannot-un-minimize-Visual-Studio/1648807
the type of clipboard content seems to be involved
I have had this same issue happen with me. After some trial and error, I determined that for some reason, Storyline 360 was competing with MS Word 365 and Photoshop. If I have a Word document open or a Photoshop file open and I minimize Storyline, I cannot maximize Storyline again. I get that same dreaded ding. I can minimize and maximize my Word document and Photoshop file, but not Storyline. Alt-Tab did nothing. Once I close out the Word document and/or Photoshop, I can minimize and maximize at will.
And in typical Articulate fashion, there is no solution to this "bug" even TWO years later. Clearly, it's an issue. It's happened to me in multiple jobs on different computers. The behavior is always the same: I can't get the minimized version in the taskbar to populate on my screen. I have to quit the program and re-launch. It's definitely a Storyline problem because, as I said, I've had this issue happen to me over different versions for the last couple of years. Can we just get it fixed already? Very frustrating... SMH.
I'm going to try this next time! Thanks, Troy!
Hi,
I have the same issue with Storyline 360 even today. When i try to open or launch When minimized, i get an error sound and the application doesn't open. I have to close the application and relaunch which is a hassle.
Any solution to this issue?
Hi,
I have the same issue with Storyline 360 even today. When i try to open or launch When minimized, i get an error sound and the application doesn't open. I have to close the application and relaunch which is a hassle.
Any solution to this issue?
Hi Subramanya,
I'm sorry to hear you're experiencing this issue as well! I'd like to ask for some additional details, so I may better help you:
I also wanted to share a workaround that worked for another user:
Place the mouse cursor over the Storyline icon on the toolbar and wait for the thumbnail to appear above. Right-click on the thumbnail and then click Maximise.
To solve this issue...
Right click on the icon in the taskbar. Click MAXIMIZE or RESTORE to open the window.
Hi Angela,
Thanks for your post! Your email signature came through when you replied via email. You can remove that by clicking Edit beneath your response. Here’s a quick Peek video with the steps.
fyi - the error depends on the type of content in the clipboard
same happens with microsoft visual studio on January 2022 17.1.1
https://developercommunity.visualstudio.com/t/I-cannot-un-minimize-Visual-Studio/1648807
(fixed 17.1.2 ?)
to test: if the bug happens, copy a char/word into the clipboard -> CF_OEMTEXT -> no problems with restore from minimized
Thank you for your reply, Kelly!
Here are the details you asked for:
1. Yes, i do have a multiple monitor setup.
2. Yes, i usually have multiple windows and programs open including media editing tools and other applications.
3. Yes, the issue is persistent even after system reboot.
Will try the suggested work around next time i see this issue.