We have several courses published from Storyline which are not displaying content when launching from IE11. If I put the course in compatability mode, it displays fine.
Attached is an example from one of our users.
We have Storyline Update 2. Has this issue been resolved in more recent versions of SL?
There have been a number of fixes since update 2, as we're now on update 4. Since IE 11 was released recently, I would suspect that Storyline Update 4 would function better in IE11 than update 2, although I don't see any specific information in release notes about compatibility mode. Is there a reason you haven't updated yet?
Hi Ashley - I work in a validated environment and updating would require significant effort.
I would need to document exactly why I'm updating and would need some documentation that update 4 would resolve my issue prior embarking on that project.
Are you able to share your .story file with us so that we could do some testing in publishing it for Update 4 and seeing how it runs in IE11? If you're not able to post here in the forums, you can also share it here with our team privately.
I just updated to IE 11 and have noticed some display issues with some templates I downloaded from here. The content displays correctly in Chrome! I checked for Storyline updates and there were none. So I must have the latest update. I need to do some investigating but wanted to see if your issues are resolved.
I don't see where Karen shared her files with us so that we could take a look - but I test a lot of files in IE11 and haven't noticed any display issues. Could you tell us more about what is not displaying correctly - or even share a sample image here and file that we could test?
Also, the most recent update is now update 5, and you can confirm which update you're using by going to the "Help" tab and clicking on About Articulate Storyline. You'll see an image like the one below:
6 Replies
Hi Karen,
There have been a number of fixes since update 2, as we're now on update 4. Since IE 11 was released recently, I would suspect that Storyline Update 4 would function better in IE11 than update 2, although I don't see any specific information in release notes about compatibility mode. Is there a reason you haven't updated yet?
Hi Ashley - I work in a validated environment and updating would require significant effort.
I would need to document exactly why I'm updating and would need some documentation that update 4 would resolve my issue prior embarking on that project.
Hi Karen,
Are you able to share your .story file with us so that we could do some testing in publishing it for Update 4 and seeing how it runs in IE11? If you're not able to post here in the forums, you can also share it here with our team privately.
I tested some courses published using update 4 and they're still not displaying when launching from our LMS's. I'll upload a course using your link.
Hi,
I just updated to IE 11 and have noticed some display issues with some templates I downloaded from here. The content displays correctly in Chrome! I checked for Storyline updates and there were none. So I must have the latest update. I need to do some investigating but wanted to see if your issues are resolved.
Maria
Hi Maria,
I don't see where Karen shared her files with us so that we could take a look - but I test a lot of files in IE11 and haven't noticed any display issues. Could you tell us more about what is not displaying correctly - or even share a sample image here and file that we could test?
Also, the most recent update is now update 5, and you can confirm which update you're using by going to the "Help" tab and clicking on About Articulate Storyline. You'll see an image like the one below:
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