Storyline autosave locking up

Aug 23, 2016

I spend most of my day in Storyline on a laptop  (Dell Intel Core i7-5600U CPU @ 2.6GHz 2.59 GHx, 8.00GB RAM).

I am constantly locking up from the Autosave.  It kicks in and I have to wait long enough to make me start doing something else or get up for a coffee.  While this happens, my task manager tells me Storyline has stopped responding , but it does come back. Then of course all is well, but (1) is this normal and (2) can I turn off autosave?  I know that is risky, but my sanity is fraying and my coffee addiction growing as a result. 


1 Reply
Leslie McKerchie

Hi Anne!

Here's how to set general Articulate Storyline options, including automatically checking for updates, auto-recovery features, spelling and autocorrect preferences, proxy settings, and interface language.

Are you only having difficulty with one file? You may want to consider importing into a new file to see if this alleviates the issue.

Please be sure you are following these guidelines as well:

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
Consider these preventative measures to protect your project files:
1) Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior due to latency.
2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.
3) Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot:
4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.

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