Storyline black box as a first screen on mobile

Sep 30, 2020

Hello, I have some storylines in my rise course, when the page is displayed I get a huge black box with a play button on mobile devices. When I click the play button the course begins normally. Are there anyway to avoid the initial black box? To put a cover picture or even change it to white?

 

17 Replies
Katie Riggio

Hi Milagros,

Welcome, and thanks for including that screenshot!

What you're seeing is expected behavior for Storyline blocks in Rise 360. There isn't a way to remove the play button when viewing the course on mobile. 

We're tracking the impact of this behavior, so I'll share your post with the team. We'll notify you if we make any changes to how Storyline blocks appear on mobile screens!

Mike Cully

Sorry, but this SHOULD NOT be expected behavior. At the very least, make the first frame of the storyline block on mobile be the frame behind the play button. The first frame of a video block on a mobile phone does this, so you should make it consistent. I agree with all the other folks that have been complaining about this for sometime now.

Math Notermans

As im really surprised Articulate still hasnot fixed this, especially because quite a lot users complain about this. I made a workaround to fix this and it would be quite easy for Articulate developers to implement this into Storyline. But apparently they wont.

Well my workaround you can find here...
https://community.articulate.com/discussions/building-better-courses/how-to-get-rid-of-the-big-black-play-button-when-publishing-storyline

Jenn Bedlington

Can I please add my plaintive plea to fix this.  It ruins the look of the Rise course, and I want to be able to continue to use the Storyline block without going through having to change the code every time there's an update.

But thanks Math for making the effort to do Articulate's work for them!

Zsofia Szarka

Hello All, 
It seems that this issue had been fixed with the new feature, however, it does not work as expected for me. :( If I set the first slide (or a screenshot of the first slide) as cover image, it appears smaller than the first screen - and on a big black background. I'm attaching a screenshot of the first slide as it embeds and the first slide after clicking play. 
Any suggestions on what am I missing?
Another issue this two-slide SL block has is that not all the controls appear that I set up. Screenshot also attached.

Any suggestions would be welcome as trying to solve this issue took many working hours already. :(