Storyline blocks while charging - security alert

Jan 27, 2014


When I launch Storyline, I first see "initializing commands" then "adding views".  Since a few days it hasn't been possible to go further than "adding views" which seems to be freezed.  If I make a "ctrl-alt-delete" I find a "security alert" indication.  This is strange because I haven't uploaded any new software nor changed any security level.

The only solution I have found is to reinstall Storyline.  As you can imagine it is not convenient because I have to reinstall Storyline 2 or 3 times each day.

Version Storyline : update 4 build 1311.1422

Windows Vista Home Premium : 6.0 build 6002 : service pack 2)

Would anybody among you have an idea of what to do ?  The problem doesn't dissappear after using CCleaner.

Thanks a lot.


13 Replies
Christine Hendrickson

Hi Etienne,

That does sound odd!

Out of curiosity, what Anti-virus are you running (if any)? Can you try disabling that temporarily, then try launching Storyline? Does the same thing happen?

If that doesn't help, try right-clicking on the Storyline shortcut and select the option for "Run as administrator". 

Also, you mentioned that you've already reinstalled. I would recommend following the steps in this article, just to be sure nothing was missed, if you haven't already. 

Let me know if you see any improvement.


Leslie McKerchie

Hi Amma! All of the issues listed here seemed to be related to the individual computer set-up, so there is no blanket resolution to share. In Philippe's case he had to uninstall and reinstall Windows, so more than the Articulate software for sure.

If you'd like to pop in to see if our support team will be able to assist, you are welcome to do so here.

Denise Landgraf

When I execute Storyline software, it pauses at the part when it is trying to load the tutorials and examples on the main Splash page. This is the point where I get the Security Alert to warn me that I am leaving a Secure Network. Two of my collegues are experiencing the same thing. . I clicked the Do Not Show This Warning Again button to ignore alert in the future. Thanks for the feedback.

Denise Landgraf, ITS4 | Certified eLearning Designer/Developer (CED/D)
Washington Technology Solutions (WaTech)


Ashley Terwilliger-Pollard

Just an FYI Denise, that responding via email includes your signature here - so you're welcome to edit the post and remove that information if you wish. 

Also, it sounds like the error message you're seeing is based on leaving your internal network or environment, as when you are connected to the internet that first page of Storyline that you're seeing does pull/reference materials on our site.  You may want to reach out to your IT Team if there is anything they need to do in terms of allowlist us. 

Amaia Quesada


My Stoyline also freezes sometimes when initializing and the the initial screen freezes on my screen in front of any other running programmes. Other times it also freezes while working on slides.

In addition, a couple weeks ago I started to get a pop up "security alert" message (see attached) when starting up Storyline. I click on "more info" but it doesn't react and even if I tick the box "do not show this warning in the future" it keeps popping up. It also pops up sometimes when opening a new Internet Explorer window.

Somehow it looks like Storyline tries to access my Internet Explorer? It also pops up sometimes when I view my project on the IE browser.

I'm using Internet Explorer 11 and Windows 10. It never happened to me when my machine was Windows 7. Can there be any compatibility issues?

Thanks in advance


Ashley Terwilliger-Pollard

Hi Amaia,

Storyline is reaching out to on the start up page to show videos and link to content. It sounds like Internet Explorer may have some new security settings overall, especially if you're seeing that error when opening a new browser window? 

Have you already run through the repair steps of Storyline? That resolves the majority of freezing/crashing issues. 

If you're still running into issues after that, let me know and we can start you a case with our Support Engineers! 

This discussion is closed. You can start a new discussion or contact Articulate Support.