Storyline blocks while charging - security alert

Hi Etienne,

That does sound odd!

Out of curiosity, what Anti-virus are you running (if any)? Can you try disabling that temporarily, then try launching Storyline? Does the same thing happen?

If that doesn't help, try right-clicking on the Storyline shortcut and select the option for "Run as administrator". 

Also, you mentioned that you've already reinstalled. I would recommend following the steps in this article, just to be sure nothing was missed, if you haven't already. 

Let me know if you see any improvement.

Thanks!

Hi,

The anti-virus is Microsoft Security Essentials (version 4.4.304.0).

This morning I don't have any problem but yesterday the program couldn't launch.

I will follow the steps you propose to follow and keep you informed.

Kind regards.

Etienne

Hi,

I have noticed that it always happen after I have used CCleaner or DiskCleanup.

KR

Hi Etienne,

did you solve this issue?

It happens to me on a new Windows 8.1 computer, with all updates installed but nothing more.

I reported that in the Case Number: 00453694.

Thanks,
Philippe

Hi Philippe! I cannot speak to the status of Etienne's issue, but you are welcome to utilize the 'Contact Me' link on his profile if you would like to reach out. Thanks for mentioning that you are working with support and you should be hearing from someone soon.

I have the same issue...  Is there a resolution for this issue? The software launches when I "End Task" in Windows Task Manager but I would like to alleviate this message and launch the software without ending the task.

Hi Amma! All of the issues listed here seemed to be related to the individual computer set-up, so there is no blanket resolution to share. In Philippe's case he had to uninstall and reinstall Windows, so more than the Articulate software for sure.

If you'd like to pop in to see if our support team will be able to assist, you are welcome to do so here.

I get a Security Alert when I open Storyline 2.  This has happened for 3 days in a row.  See attachment.  I say Yes to continue, Alert goes away. Don't see until next day. Any ideas why?

Hi Denise!

As you can see from the details here with the other users, the issues were specific to the user set-up. This is not something we see reported a lot. You are welcome to work with our support team here to see if they will be able to assist.

When I execute Storyline software, it pauses at the part when it is trying to load the tutorials and examples on the main Splash page. This is the point where I get the Security Alert to warn me that I am leaving a Secure Network. Two of my collegues are experiencing the same thing. . I clicked the Do Not Show This Warning Again button to ignore alert in the future. Thanks for the feedback.

Denise Landgraf, ITS4 | Certified eLearning Designer/Developer (CED/D)
Washington Technology Solutions (WaTech)
360.407.8127
WaTech.wa.gov

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Just an FYI Denise, that responding via email includes your signature here - so you're welcome to edit the post and remove that information if you wish. 

Also, it sounds like the error message you're seeing is based on leaving your internal network or environment, as when you are connected to the internet that first page of Storyline that you're seeing does pull/reference materials on our site.  You may want to reach out to your IT Team if there is anything they need to do in terms of allowlist us. 

Hello,

My Stoyline also freezes sometimes when initializing and the the initial screen freezes on my screen in front of any other running programmes. Other times it also freezes while working on slides.

In addition, a couple weeks ago I started to get a pop up "security alert" message (see attached) when starting up Storyline. I click on "more info" but it doesn't react and even if I tick the box "do not show this warning in the future" it keeps popping up. It also pops up sometimes when opening a new Internet Explorer window.

Somehow it looks like Storyline tries to access my Internet Explorer? It also pops up sometimes when I view my project on the IE browser.

I'm using Internet Explorer 11 and Windows 10. It never happened to me when my machine was Windows 7. Can there be any compatibility issues?

Thanks in advance
Amaia

Hi Amaia,

Storyline is reaching out to articulate.com on the start up page to show videos and link to content. It sounds like Internet Explorer may have some new security settings overall, especially if you're seeing that error when opening a new browser window? 

Have you already run through the repair steps of Storyline? That resolves the majority of freezing/crashing issues. 

If you're still running into issues after that, let me know and we can start you a case with our Support Engineers!