Storyline: cannot load templates

Jun 16, 2021


I'd like to use the template 'Inspire', couldn't find it in the downloads[] but went to the ribbon - Slides - Content Library and saw it there, but when I click on it to load I get a message to check my connection to articulate? My wi-fi connection is good and I am logged in to articulate on the browser. What can be the issue?

Thank you


1 Reply
Maria Costa-Stienstra

Hi, Agata.

Thank you for reaching out! I'm sorry to hear you're having trouble downloading a template from the Content Library.

Are you able to download a different one, or do you get the same error when choosing any of the templates available at the Content Library?

Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:

If you are still having problems after adding those to your allow list, I'd encourage you to open a support case with our engineers so we can see what's going on.