Storyline Character Bundle

Nov 13, 2013


I recently had to deactivate and uninstall Storyline on my work laptop, due to an upgrade to Windows 7 from XP. After re-installing Storyline, I am unable to get my Character bundle installed. I previously upgraded from Presenter to Storyline, and we purchased a special offer character bundle as part of the upgrade.

I have followed the link ( sent to me when we made our purchase, entered the Presenter and Storyline serial numbers, only to get a message saying that the offer had already been redeemed for my Presenter license and that my Storyline license isn't valid. 

Does anyone know how I can get my characters back? 

Thanks in advance


6 Replies
Justin Grenier

Good Afternoon, Dave.

The email message you received when you originally purchased the special offer character bundle included a link to download/install your character bundle, as well as a serial number to use when activating the bundle.  If you can't locate that information, please submit a Support Case so we can help you out.  Thanks!

Dave Galvin

Hi Justin,

Many thanks for your reply. I did raise a support case earlier, no reply from that yet. I checked the download email again, and clicked the link ( as instructed, entered serial numbers for Presenter and Storyline - that's when I get the message saying that I can't download the bundle.

Many thanks


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