Storyline Character Bundle

Good Afternoon, Dave.

The email message you received when you originally purchased the special offer character bundle included a link to download/install your character bundle, as well as a serial number to use when activating the bundle.  If you can't locate that information, please submit a Support Case so we can help you out.  Thanks!

Hi Justin,

Many thanks for your reply. I did raise a support case earlier, no reply from that yet. I checked the download email again, and clicked the link (http://www.articulate.com/loyalty.php) as instructed, entered serial numbers for Presenter and Storyline - that's when I get the message saying that I can't download the bundle.

Many thanks

Dave

Thanks, Dave.

It looks like Joe Espinoza emailed you a link to download your character bundle a few hours ago.  If you haven't yet received Joe's email, be sure to check your Junk Mail folder.  Thanks!

Hi Justin,

Thanks for the message, unfortunately I haven't seen the email as of yet. I checked the junk folder also. Can it be resent.

Many thanks

Dave

Hi Justin,

I still haven't seen the email as of yet. I checked the junk folder also. Can it be resent.

Many thanks

Dave

Hi Dave! Sorry that you have had difficulty with this. If you can reach out to our team here, I'm sure they can get you sorted I do not have access to that information to assist you.