Hello, I've added closed caption to videos inserted in my slides. My client is having trouble with the closed caption when he's navigating from slides to slides: the caption stays on the screen, stacking one on another. I cannot reproduce the problem, have you ever seen that? (see printscreen attached)
I'm sorry to hear you're running into this issue with your client! Is it possible that he's using an unsupported browser and it may be causing issues? Have them try a different browser to see if it helps.
If you'd like for us to take a look at your file just to confirm everything looks good, feel free to connect with a support engineer, and they'll take a closer look!
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Hi Aurélien,
I'm sorry to hear you're running into this issue with your client! Is it possible that he's using an unsupported browser and it may be causing issues? Have them try a different browser to see if it helps.
If you'd like for us to take a look at your file just to confirm everything looks good, feel free to connect with a support engineer, and they'll take a closer look!
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