Storyline course completion and saving issue

Hello all, 

I'm a huge fan of this community and explore on a daily basis for inspiration and answers to most of my questions!

I've come across an issue with a Storyline 360 course completion and saving within our LMS, and cannot find a solution anywhere. Feed back from my colleagues regarding the issue is below:

"Course and exam completion not being read. Sometimes one part is read but the other isn’t. Sometime neither. (I was told this had been fixed however if someone started the course before the fix, they will still run into this). For the most part I can see how long someone spent on a course or if they are showing a 50% completion rate.

I don’t think you have to watch the course before completing the exam, so some people may be showing up as 50% but never actually watched the video and if they started before the errors were fixed, there’s really no way to confirm if they did watch the video.

Course cannot be picked up if stopped halfway (I was told this had been fixed however if someone started the course before the fix, they will still run into this)."

I have created one course, containing one lecture and one quiz (two steps). We are using UltiPro as an LMS and thinking it could be a settings issue. However, I've come across an article that makes me think it could also be a multiple SCO issue (see the link below). If this is in fact the case, could I solve the issue by combining the lecture and quiz as 1 entitiy?  https://articulate.com/support/article/track-multiple-scos-in-the-same-course

I know this is  a multi-questioned conundrum, but any help would be greatly appreciated!

1 Reply
Leslie McKerchie

Hello Dana and welcome to E-Learning Heroes 😊

Thanks for sharing what you are experiencing. I'm ready to help but would like some additional information so that I'm clear on what is happening.

Here's what I understand:

You have created one course, containing one lecture and one quiz.

  • Course and exam completion not being read and some people may be showing up as 50% but never actually watched the video
  • Course cannot be picked up if stopped halfway

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.