Storyline - course completion in LMS not working on exit

Hi Cath, was also wondering which LMS you are using, if you're able to share that?

Hi Brian

Thanks for the info re SCORM CLOUD.  When I test in the cloud the exit button/s (both on player and manual trigger button) work fine (ie jumps to text in goodbye/html file), so it seems to be some incompatability with the LMS. 

Note - when I publish for LMS and try to test just using normal browser (ie click on story.html to view) both the EXIT button on player and manual test exit button on last screen will not work - nothing happens.  If I publish just to the web the buttons work.  

After reading another post I also discovered that the target file within the LMS for a SCORM 1.2 course should be the index_lms.html file however when I click on this once loaded I get a blank screen.  If I use the story.html file as the target file it works perfectly except for the course exit and change to completion status.

If you have any further advice would be grateful - whilst not new to Storyline still finding my way in regard to the backend stuff associated with getting things to work on LMS'.

Peter - LMS is Ultrabot. 

Thanks

Cath

Sorry - just realised I got the names back to front .  Thanks Peter for the advice. 

Hello Cath, index_lms.html is definitely the target file you want to be pointing to.  While launching from story.html you will not get the completion data sent back to the LMS, as you have found.  I would recommend checking your pop up blocker and make sure it is turned off, as well as make sure you are using a browser that is compatible with your LMS.

Another tip I normally use for integrating with a LMS is to uncheck the box in your player settings that launches the course in a new window.  Most of the time this only creates an extra layer of confusion when launched from a LMS.

Hi

We manage to sort out so all working now.  Thanks for all the help and advice.

'Cath. 

Hi Cath,

I wonder how you managed to sort out your problem. Can you tell me?

Hi Arthur,

If you're having a similar problem, feel free to describe here and we can try to troubleshoot based on your specifics. You can also always submit a Support case if you'd prefer not to share in the forums. 

Hi

I am having the exact same problem. I have created 5 courses, and some register as completed and some do not..and I have no idea why. I am uploading to Learning Arena (LMS). However, in Scorm Cloud they do not register either. I have no hidden slides and all they need to do to complete is visit all slides. On the last slide I have created a button that exits the course when clicked. For some of the courses the problem was solved by saving it to SCORM 2004 4th edition, but with these last two they still do not register. Unfortunately I have deadline today and we have struggled with this problem for a few weeks now. I am close to desperate for a solution. Please help! I am happy to share any files..they are in Danish, be warned. :-)

Hi Birgitte,

Have you tried setting it to a few less slides than the total to see if that helps? Are there any lightboxed slides that maybe the user is not seeing such as a slide from the player tabs or similar? If you'd like you could share an example here and we can take a look - and you're also welcome to connect with our Support engineers here. 

Have you tested closing with the browser window close vs. the exit course button? 

Hi Birgitte,

No problem, and once you've sent it along let me know and I'll follow along in the case as well. 

Hi Ashley,

I sent it to support...please have a look at it asap as deadline was today. THANKS!!!

Thanks Birgitte. Our support team works 24/5 - so they'll be in touch soon. 

Hi all,

I am also having trouble in getting the status in the LMS changed to completed.
There is a quiz and the results are tracked by this quiz result slide. 
I have chosen the option "passed/failed", but I also tried other options which didn't make any difference. The completion of the course won't change to complete. 

When testing in SCORMCLOUD I see this in the DebugLog:

[16:39:12.759] Pre-evaluation of exit action
[16:39:12.759] Using finalScoCourseNotSatisfiedSuspendExitAction parameter

Could this have anything to do with and and if so, what should I change?

I attached a screendump of SCORMCLOUD.

See here the link to the DebugLog:
https://cloud.scorm.com/sc/guest/ViewDebugLog?logId=93b2f5db-7956-4dc6-85d8-30d1611ad812&courseTitle=test+HoNOS+maart2016 

Thanks for any help!

Hi Sanne!

I took a look at the image you shared here and if you have the tracking set for passed/failed and the user failed, then we would expect you to see an incomplete status.

This is a great article on common LMS troubleshooting as well.

Hi Leslie,

Thanks for you reply.  

Is there any way to fail on a test but still have the status complete? 
Which reporting option should i choose?

Hi Sanne

I had a similar issue with a client, where the user failed we still wanted the status of the module to be reported as complete.

We added a trigger on the exit button:

Execute Javascript when the learner clicks the exit button

I can't guarantee it will work for your LMS but worth a try - good luck!!

If you set LMS Reporting to "Passed/Failed" then Storyline will send a completed status to your LMS that looks like "completed-passed" or "completed-failed".  You'll want to test how your LMS interprets that, but Storyline will send it.

This is a very common need, especially doing things like certifications, where you may want to assign some remedial training in the event of a failed completion before your learner completes the course again.

You can find out more about reporting status back to your LMS in step 5 of this tutorial - https://community.articulate.com/series/4/articles/publishing-a-course-for-lms

Hi Sanne,

You'll also see here that Storyline allows for a completion and a success status - so as Brian mentioned using the Passed/Failed status may work best for you. 

Thank you Ashley, I had looked for that article and couldn't find it, very helpful!

Hi there, I believe I am having a similar problem.  I have loaded 4 storyline articulates into our LMS Blackboard with the exact same settings.  3 work fine and show when the student is in progress or has completed.  However one simply shows in progress even after they have gone through the entire storyline.  I do not have an "exit" button so to speak (because I don't know how to do that!!)  but I don't have it on any of them.  I have republished it again to the LMS with the same outcome.  Any suggestions?

Hi Katie,

Hm, if it's just this one file it's likely something specific in the file that we'd want to take a look at. Have you looked at testing that file as well at SCORM Cloud which is an industry standard for LMS testing to see how it behaves there? If it also doesn't work there, we'll want to take a look at it. Were all the courses published with the same update of Storyline? 

I got it!
There was a setting with the wrong number of slides to be viewed for completion! Strange as I've never accessed that setting before on any of my storylines but it is now corrected and working!
THANK YOU!