Storyline course (flash player) freezing in Chrome when opening a link in a new tab
Aug 14, 2018
Just wondering if anyone else is having this issue?
Recently, anyone using chrome to view our modules has had an issue with the course freezing when opening an external link in a new tab.
After closing the new tab and returning to the course, visually everything appears frozen. The mouse still moves - but nothing happens when we click buttons, animations don't work and certainly no hover states etc. The only way to 'unstick' chrome is to resize it - essentially waking it up again - at which point it skips to where it's meant to be (as if it had been working all along).
It's a rather annoying little bug and I'm pretty sure it's a flash player / chrome issue. It does not happen when published in HTML5 but this is not ideal for us just yet as with that comes other issues.
Unfortunately we have no control over how our courses are viewed - they are external facing - so we can't demand it is viewed on IE etc. I have submitted queries to both google and adobe but would be interested to see if anyone else is having this issue - and if you've happened to find a fix?