Storyline course not tracking page views; won't complete in LMS

Hi everyone,

I've built a very basic course with no quiz slides. I want to it to track progress using number of slides viewed, and consider learners complete when they have viewed 24 of 25 slides.

I've published the course to an internal web server and linked it to my company's LMS (SuccessFactors). We've opted not to publish to iCloud because it doesn't contain an exam (the exam is built in SuccessFactors itself). 

During testing, the LMS is not recording any course completions.

I've attached screenshots of my publishing settings. Have I missed something?


8 Replies
Leslie McKerchie

Hi Conlan and welcome to E-Learning Heroes!

If you have a .story file that you'd like for us to take a look at, please feel free to share so that we can further assist you.

Are you able to re-create this issue if you upload to SCORM Cloud or is the issue limited to your LMS?

I have seen an issue when tracking by slides viewed if there is branching within your course. Be sure that you are setting it to the lowest number of slides that the user may go through.

Conlan Webster

Hi Leslie,

I uploaded the file to our LMS' cloud solution (iContent) and the issue was resolved. Unfortunately we only have a finite number of slot to upload content into so this won't be a sustainable workaround.

I'll need to get permission from my company before I can upload the file for you to look at. Once I have the blessing of our IT security team, I'll do so.

Wendy Farmer

Hi Conlan

if it's reporting correctly in Scormcloud then it is probably a setting in Success Factors. Your admin should be able to confirm what it should be - otherwise hopefully the vendor can advise.

If your search the forum using 'Success Factors' you'll see loads of posts about similar issues - you may find something helpful there. Good luck.