Storyline course with video won't launch in iPad ios 10.2
Aug 30, 2017
I have a course built in Storyline 2 that is in testing for HTML5 delivery from a website, no LMS involved. This is not working properly for iPad using ios 10.2. It is also not working as intended for iPhone 6 using ios 10.3.
The course includes a number of mp4 videos. Currently, each video is positioned on its own layer and set to play automatically. The learner clicks the image on the base layer to show the video layer. The layer appears and (presumably) plays the video.
For the iPad, we are getting a Safari "address is invalid" error. Nothing loads or launches. I'm puzzled by this one.
For the iPhone, we are getting an error where the video layer appears, the first frame of the video appears, but then playback freezes. (The layer is triggered to Hide when the media completes, but the media can't complete, so the layer is stuck. The Next button is disabled until a SlideNComplete variable is equal to True, which is also set on media complete on the layer. Not the ideal arrangement, agreed.)
Other ios 10 posters have suggested setting up a trigger to play the media on start of timeline. At present, I don't actually have the original media files. (I inherited the project.) If "add a play on timeline start trigger" is the consensus recommendation, is it possible to use the mp4 media files from the /story_content folder, or do I have to get the client to find the original movie files?
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