Storyline course won't load properly in IE11 due to resizing issue

Hi everyone,

We're trying to play a couple of courses on Moodle. They run just fine in Chrome, but nothing happens in the popup box in IE. It just fails to load, plain and simple. If you hit F12 to load the developer tools, however, this will actually cause the course to start working. Then, going to console on the left-hand side and checking the list of errors will yield this single result:

SCRIPT438: Object doesn't support property or method 'getUnitByPosition'

File: player.php, Line: 1, Column: 15419

So, it looks like there's a resizing issue. Yet, we have always been using the same Storyline settings and have never encountered a problem like this when trying to load courses on Moodle.

Any ideas on what's going on here?

1 Reply