I am having issues running Windows 8.1-64bit OS. After I publish a course, Storyline hangs if I attempt to publish a 2nd course before I reboot.
After I attempt to publish a 2nd course and I look at task manager, my System-ntoskrnl.exe is consuming 8.5+MBs 75%+ of my Disk usage. When normally it runs around 0%.
Even if I kill Storyline, the course gets hung publishing and I have to do a hard shut down to break the processes.
I am not sure if the 1st time I publish the course causes the problem or if its the 2nd. Help, this is getting annoying.
Tried all of that and even opened a support ticket both my internal GHD and Articulate. We found the problem with some additional symptoms.
1) when I launched Storyline, in the Event viewer we found the following error:
Activation context generation failed for "C:\Windows\Installer\{34F5B849-F98B-406D-93D3-E5377966358B}\Icon.exe". Dependent Assembly Articulate.Drawing.Internal,processorArchitecture="x86",type="win32",version="2.30.0.4" could not be found. Please use sxstrace.exe for detailed diagnosis. (See Image 1 for a screen shot of the event viewer)
2) publishing the course is what triggered the ntoskrnl.exe to go crazy, disk usage would hover between 90-100% on task manager, and it rendered many function both in Windows (file compression) and Storyline useless.
The culprit was Windows Encryption, my computer has all folders using Windows EFS Encryption. I had to remove the Encryption at the "My Articulate Project" folder level and then push the attribute to all sub-folders.
Now things are running fine - except that the preference by IT is to have all folders encrypted. I have an exception for now, but would love to have a real fix so that I can encrypt the folder again.
5 Replies
Hi Ron!
Are you utilizing Storyline 2?
Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Storyline 2.
If you wish to work directly with our support team, you can do so here.
Leslie-
Tried all of that and even opened a support ticket both my internal GHD and Articulate. We found the problem with some additional symptoms.
1) when I launched Storyline, in the Event viewer we found the following error:
Activation context generation failed for "C:\Windows\Installer\{34F5B849-F98B-406D-93D3-E5377966358B}\Icon.exe". Dependent Assembly Articulate.Drawing.Internal,processorArchitecture="x86",type="win32",version="2.30.0.4" could not be found. Please use sxstrace.exe for detailed diagnosis. (See Image 1 for a screen shot of the event viewer)
2) publishing the course is what triggered the ntoskrnl.exe to go crazy, disk usage would hover between 90-100% on task manager, and it rendered many function both in Windows (file compression) and Storyline useless.
The culprit was Windows Encryption, my computer has all folders using Windows EFS Encryption. I had to remove the Encryption at the "My Articulate Project" folder level and then push the attribute to all sub-folders.
Now things are running fine - except that the preference by IT is to have all folders encrypted. I have an exception for now, but would love to have a real fix so that I can encrypt the folder again.
Ah - thanks for that update Ron. I do see where your reached out to our support team (00958619) and are working with Jonathan.
Yes - I sent him an email with those details earlier.
Perfect. Thanks!
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